Lowe's Home Improvement 1885 Edwards Lake Road, Birmingham, AL 35235

"This location is a joke. I went in to buy some insulation for some work I was doing on the house and was totally ignored when I requested assistance. Lots of employees standing around talking but if you actually need some help they're gonna avoid you like the plague. Stopped at the customer service desk on my way out to explain the situation told them I was headed to home depot they answered with a smirk have a nice day. Either management doesn't care or the employees don't care either way they don't deserve my business"

"I can always find what I need here. Helpful staff. Good prices. Love their garden section!"

"I needed an incandescent bulb to put in my chicken coop while the temps are so low. I ran across a radiant heat bulb next to the bulbs. Kudos to Lowes for helping me find a better solution for me, just with product placement."

"If I could give negative stars I would. Bought a washing machine and dryer on December 21. They came to install on the 24th. It was installed incorrectly. Since the first installation was done wrong I have called 37, yes 37 times in the past two weeks for someone to correct this. I have spent hours on the phone explaining the two horrendous experiences I had with the two different crews they sent to “install” the machines. It has been a living nightmare. After two weeks of enduring the 37 calls and hours of talking to customer service, the no response from any local manager until call 35 where the customer service rep had to patch me in, to the complete lack of professionalism from the local store or the 3rd party crew they send to install I am now left with them coming to remove these machines Monday and supposedly they are going to send a check to cover the tip money I paid. Absolutely worst experience ever! One of the customer service reps I spoke with for 45 minutes said she was absolutely sickened at the way this local store was doing me. There are WAY more details than I can share here. Please do not use Lowes or better yet Lowes YOU do better!"

"Bought a frig on Thursday. Sales guy showed me on the screen and I read that it was to be delivered on Saturday. Called to check and it is for Sunday. Manager called me a liar that I didn’t see it correctly. I told him no that the guy and I even talked about it being my sons birthday but it should work. Told him I bought it there because of the delivery due to old frig emitting a chemical smell. He said nope he couldn’t help me. Never again."