The Home Depot

"The two stars are for the staff. They were many, everywhere, helpful and polite. The missing stars are because I went with a list of about a dozen tools I needed. Of those, NONE were in stock. I looked at alternative styles and brands, but they were also all out of stock. I would like to simply blame it on the time of year, but any company that knows how to stay in business should also know their busy/sale seasons and keep up with inventory accordingly. Being out of an item or two would be acceptable, but being out of that many items and their alternatives is just lost business and a waste of your customer's time looking. It would have even been acceptable for them to be out of every sale item, but only two items on my list were on sale, so there's no real excuse for all the rest... If anyone is still wondering why retail stores are failing, this is a prime example. Especially when the best answer the staff can give you is to order online. Again though, not their fault that the company left them with nothing to sell, and they were all still polite about it."

"Good store but why does it say they close at 10 when it’s actually 9? I drove 20 minutes to come out here, got here at 9:05, just to find the doors locked. It was an emergency too. Several others came to find the store closed as well."

"See! It's not impossible to keep your shelves organized! Thank you. Maybe you can show the other stores how it's done. Don't bother talking to Lowe's. They're a lost cause..."

"We went here on 4th of July and surprisingly it was open until 8:00PM. A very friendly employee went above and beyond to help us find the product we needed and took time out of what he was already doing and helped us. He helped us find the trash can super quickly and was great. Usually I hate on Home Depot but maybe times are changing. Jk I still don’t like it but the guy was super cool."

"Customer experience manager, says ‘customers must open the box and check any defects before picking up” Date: 3;30 pm, Monday, April 24, 2023 Location: Hoover (#0881), 3670 Galleria Circle, Birmingham, AL 35244 What happen; I ordered cabinets and other items at Home Depot at Galleria Circle, Hoover (#0881) on April 13, 2023. Two items were special order, so it was delivered about 10 days later. I visited Home depot on April 23, and confirmed all items will be ready for pickup at 10 am on Monday, April 24. I scheduled and paid my contractor to pick up the items and do his job on assembly and paint. When he picked, brought to his place, and opened the boxes there were cracks on one cabinet (36x34.5x24 in) and one decoration side panel (3x34.5x37.5 in). He took a couple of pictures. However, we can not retun them because my car is small, and should finish those work by that day. Even though I return, that special order items will be delivered 10 days later. I visited Home Depot ( Galleria Circle, Hoover #0881) and talked to Customer experience manager. I explained situation and asked partial credits. She said NO. She told me to bring those items in the boxes. I explained all situation and also said that I have to pay extra to my contractor to return those items. She said that you should bring it by yourself because those items should fit in any car. I said that my car is a small sedan. She said that it should fit I any car. It is NOT true. How can one cabinet (36x34.5x24 in) and one decoration side panel (3x34.5x37.5 in) fit in small sedan. Then, she said that “customers must open the box and check whether there are any defects before picking up”. This made me uncomfortable and upset. I never open the box at home depot before paying. Is this Home Depot policy for customers to open the box before picking up? Customer experience manager, made Home Depot lose 20 year loyal customer to the Lowes."