Staples

"Terrible experience. I called before I came here to ask if they could help me by scanning some original artworks into digital images using a laser scanner. The gentleman I spoke with was very helpful and told me how the process would work. The next day I arrived with my art and there was a woman at the counter. She told me that she couldn’t scan the art, because the watercolor paper was too thick. She said the colors wouldn’t come out correct. She said that they got new scanners than don’t scan paper. She told me that everything I was told over the phone was wrong. She had a very obstinate, obstructionist attitude as well. I asked her if she could sell me a scanner that I could use at home to do it myself. She said they don’t have any scanners for sale like that. I could tell that she just didn’t want to help at all. On top of all this, she said she was the general manager of the store, Ha!"

"Posting this review in hopes of improvement for the printing services at this location. I placed an online order yesterday, called an hour later to confirm receipt, which was met with an attitude and “I don’t have any orders with that number or name,” when mentioning I had the confirmation email in front of me asking if this person could somehow lookup, they said no I can’t, call the staples 1-888 number. Hung up and I called that number and the rep let me know that it is in fact in their system and is accessible to the store and that they clearly have it. I called back and instructed I had done as they asked and was put on hold for 5 minutes, then when answered by another person and said sir I’m busy with another customer, keep holding, I was fine with waiting but was on hold 3 different times. Then they suddenly find the order but now their machine is down. I needed the order by the end of the day so I asked if there was any way they could change the location and it was met with a they are short staffed. Without offering any help advice or information when this machine would be back on they hung up. I called the staples rep again and they mentioned there must be something going on at this location and gave me a refund. I placed the order to Office Depot and it was ready within 30 minutes. It could have just been an off day, I was courteous throughout the whole process but was displeased with the experience and wasted more than half a day being tossed between. It looks like this is a recurring pattern at this location judging by other reviews, ."

"Needed an item for a school project for my daughter and I'd been all over trying to find it with no luck. I called and spoke with Myknail, who checked that what I needed was at the store, so I drove over to purchase. He remembered me from the phone call, so I was able to thank him in person for his awesome customer service! Wanted to share here also, thank you Myknail for saving me from even more stops searching for what my daughter needed for school!"

"As a previous reviewer indicated, the poster counter service is quite hit or miss. They will help you but it’s clear they don’t really want to. Pausing side conversations with someone else while assisting a customer should be customer service 101. I have interacted with one or two friendly associates but usually the vibe is uncomfortable and I’d rather go elsewhere. I’m not sure how long this store has been on the decline but I’m curious how long it will remain open with so few customers (at least the times I have been in) and the lack of professionalism I have often seen."

"I was there recently and had forgotten how many services and products they offer. Of course standard office supplies but they have print/copy services, custom ink stamps made to order, document shredding, school supplies, gift items, smart phone accessories, calendars, briefcases. Their break room supply department is a great place to get Halloween candy. Restrooms are large, clean and wheelchair accessible."