Starbucks

"I have a complaint that I hope gets rectified and noticed. Twice lately I have ordered a Tall latte at the new Madison/Balch store. It’s bad enough prices have gone up so much that I had to pay over $6 for this now but even worse when only half of my drink is coffee. I get soy milk and ask still for a little whipped cream. This is the second time I’ve notice that when taking a sip I have to tip the cup a lot more than necessary. This just plain sucks. I expect my coffee to be correct or at least fill the expensive cup that I ordered most of the way. Otherwise they have met my expectations. Maybe it’s an employee not properly trained."

"I have had at least three occassion of disappointed and getting treated babdly… the first I asked for my usual caramel frappacino and the cup OMG, the drink was dripping all overand when I told the staff they just gave me a cup to help me hold the dripping cup. And second time I asked for extra caramel and I was not given caramel at all for a minute I felt like I was being punished to even ask for it. And the last I told them no whip cream and yet they gave me whip cream and now started to feel personal. I told them I did not want whip cream and gave it into another cup which was also again dripping and even made a mess in my car. I got out of the drive through and got in and asked for a fresh cup so I could just pour it in a clean cup myself cause it look like I was pissing everyone off and they just did not want to hear or help me. I did not want to complain but it was painful and broke my heart ever since I plan to never step in there. And I recall taking a card and reached the manager but never got a answer back. So so sad."

"Terrible service! They are slow. You always have to wait a minimum of thirty minutes to get your order. I don't even know why they have mobile ordering available! The time is ALWAYS wrong! Maybe they need to increase their staff or change their hours of they cannot meet the demand! This is RIDICULOUS! Just go to the one on Hughes rd!"

"I have been ordering ahead at this Starbucks for awhile but lately they have disappointed me. On two different occasions I waited 10 mins for my order, I always order ahead 30 mins prior to pickup, my order wasn't there. I tried to get someones attention and she walked by me without acknowledging me. When I finally got her attention she claimed to not have my order and asked me to show her proof of ordering. On four occasions over the last 3 weeks, my order has been wrong! I don't ask for a lot of modifications, just sub milk for vanilla sweet cream. The fact that I have to keep returning because my order keeps getting messed up is frustrating. Please train them to READ THE ORDERS SO THEY CAN BE MADE CORRECTLY!!!!!"

"I was very happy with the serve. Not sure what the 2 ladies names are, but you have some great employees in those two. I went in on 10/18/23 at 5pm. Also the brownie was delicious and th coffee was fresh."