Chipotle Mexican Grill 1203 University Boulevard, Tuscaloosa, AL 35401

"Saddest carnitas bowl today. Most everything was not readily available to add to the bowl. Not worth the $15"

"I’ve never had a worse experience at a chipotle, and really any other restaurant for that matter. I start ordering as usual, but when we get to the second section, they finally decide to tell me they are out of multiple ingredients. What am I supposed to do? Just walk out and leave them with these wasted ingredients on my burrito? So I decide to change up my order and finish it anyway, even though I really should’ve just gone somewhere else at that point. I thought it would be fine, I can just scan the receipt into the app and get like a free bag of chips from support. I pay and head back home. Once I sit down and look in the bag, I see that my burrito barely wrapped by the tin foil. Okay, that’s fine, no effect on eating it. But then the burrito isn’t even closed fully in its tortilla, with salsa dampening the bottom of the bag. To make matters worse, they didn’t even give me the receipt. They didn’t even ask me if I wanted it, so I assumed they just put it in the bag, but no. Nothing. This is completely unacceptable. How can they not let you know when they are missing menus items? How can they not even offer you the receipt? Was this every single working employee’s first day? Horrible."

"I walked in here after attempting to go to multiple moe's that were closed on new years eve during an overnight stay on our way back to TX for dinner. Parking was a small walk away and surprisingly not bad for the location. All of the workers were super friendly, helpful, and provided great service even though it was new years eve and they were slow. The food was great as well for the price. I would recommend this Chipotle Location to others."

"My friend and I pulled up just as they were supposed to open. We stood there another five minutes since they weren't ready to unlock the door yet. We had to stand around for another five minutes or so while they put up tortilla chip bags and put meat and other items into the warmer. When he finally took our order, we could barely hear him over the loud R&B music. He made my burrito bowl and her burrito and placed them to the side as he continued to take and make at least another five orders. Then we were asked about what condiments we wanted to have added to our food. Again, we waited while he did the same with the other orders. He finally rang up our order and didn't ask if it was together or separate. I paid for both. We didn't even get a tray to carry everything on. We sat down to eat and there were no fans or air conditioning. It was really uncomfortable, especially since we were eating spicy, hot food. My friend said she should have gotten the bowl because the burrito was chewy and she couldn't eat it. I was further disappointed because the commercials show the meat being cooked on a grill and I thought it was something you got to watch. Instead, the food was already chopped and sitting in a warmer just like you would see at Subway. The food was good, but the price and the wait wasn't worth it. I won't be going back. I could eat better and for less money at a real Mexican restaurant."

"I enjoyed the chicken quesadillas with my fixings for lunch. They were Togo and nicely packed. The paper containers don’t work well with the wet tomatoes after a while gets soft. The flavor was great as well as the service and priced affordable. Already had my name on it for fridge leftover storage."