Waffle House 1507 US Highway 72 East, Athens, AL 35611

"Great employees. Perfection is all that comes to mind. I ate, then relaxed and drank coffee for a couple hours. Great experience, over all."

"This used to be our usual spot when we would be traveling. It used to be very busy, even with a wait it was fine. But every time we stop in, it's gotten a little bit worse. Last night was the last straw. There were only 2 people working. It was absolutely frigid in the restaurant. Upon asking about it, were told the managers lock the door to the office which is where the thermostat is located, so they were unable to make it warmer. Then, while ordering, the waiter started complaining about his jours completely unprompted. I get he's frustrated, but to blurt it out in the middle of writing down my kids orders is weird and unprofessional. He was so distracted by his own complaints he started to walk away before even getting to my order. Finally, the food arrives but he's disappeared and the poor cook is having to do everything. This might explain why some of the food was cold, but it tasted ok so I moved on. We paid and left only for the worst to begin a few hours later. The two in our party who ordered cheesesteak melts became very sick. I don't ever want to stop here again. To pay $53 before tip for terrible service and food borne illness? I wouldn't suggest this place to anyone else either."

"It was awful. Food was wrong but they somewhat fixed it. Eggs were over easy instead of over medium for my husband like he ordered. One of mine was over hard and the other was over medium to an extent which i ordered over medium. Gravy biscuit was runny because they had to add water to it instead of just saying they didn't have any or prepare new. Employees were constantly going outside to visit family while customers waited. And one of the ladies I reckon worked there but she was sitting outside in her truck with her baby which was naked but for a diaper. She had on yoga pants and a t-shirt with sandals and looked dirty but she came in and changed out the cash drawer then went back outside to sit in her truck. The cook must have been with her because he kept going to the truck instead of working. And the boy that was cleaning tables had to be a waiter and before we left he was outside at the truck where the former cook was at and the lady that changed the cash register was. There was also a bearded fella that was carrying the baby around which I reckon was the uncle. And an old lady there at the counter who was must have been grandma. I know the waffle house is a family eastablishment but when people are waiting for food and service it's time to work not have a family reunion. If it's all family that works there you really need to fire that family and get new. The only thing I can say is our waitress was ok and the coffee was good. Waffle house you have to do better because this waffle house is new and should run alot better since it's right on the interstate."

"Waffle House is always our go to for breakfast and we have enjoyed the food and service at different locations for many years, However, this eatablishment in Athens AL, has the Worst service and rudest employees that we have ever come acrossed. We waited almost 10 minutes after sitting at our table in a practically empty restaurant (6 patrons total) without being acknowledged. A server passed our table 3 times without as much as "someone will be with you in a minute" It wasn't until we got up to leave that we were told they were on their way. This type of service may be overlooked IF the restaurant was busy but that was not the case. Just an unorganized work crew who would rather visit with each other than work, and were very argumentative when we left."

"The server was very polite and the cook seemed friendly. Food was good. I would definitely say it was great customer service. Counters needed a bit cleaning but it was only one person working as a server/cashier. Would undoubtedly return."