Cracker Barrel Old Country Store 4800 Doris Pate Drive, Tuscaloosa, AL 35405

"It began with a warning: our family met up at the hotel and we searched Yelp for restaurants. Yelp’s review was 2.5 stars, with 152 reviews at the time. Despite this, the family elders decreed we would trust Cracker Barrel with our dinner. We had a large party, so we expected a wait for our table. We were quoted 30 minutes but waited an hour(none of the times are exaggerated in this review, by the way). 15 minutes at the table: waters, and orders were taken. At this point we find out this particular Cracker Barrel is out of green beans, broccoli, and macaroni and cheese - 24 minutes later, we are mercifully given biscuits and are told “the kids’ orders were put in first and are going to be out in a few minutes, which obviously did not bode well for the rest of the food. After the kids had eaten and subsequently gotten bored, we finally decided we would just call it and pay for the kids’ food. We ended up eating the fruit from our hotel lobby for dinner. So… 1 star. On the bright side, I did find this horrifying toy in the line to pay(which took another 12 minutes)."

"The food was good, but it took 30 minutes to get, and the restaurant was 1/3 capacity. Also, the portions seemed small with 12 pieces of fried okra and 7 fries. My server Justin was exceptionally."

"Have given Cracker Barrel so many opportunities, - no more. Yes, it was Sunday after gsme day - we expexted a bit of a wait, but... Arrived at 1030, didn't finish for 2+ hours. I even asked the manager how the kitchen was doing - "just fine - no problems". Waited 70 minutes on a 45 min wait given, waited over an hour for food. Waitress and floor manager - not good. Order came out cold, worng and incomplete. Save yourself some time and get a better meal - Waffle House is across the street."

"As tourists passing through Alabama, we were intrigued to experience a well-known American restaurant franchise. To our surprise, it wasn't a particularly busy day, but the wait time exceeded our expectations. Despite our hunger, we had to exercise patience. The menu offered a wide array of options, and the restaurant exuded an authentic atmosphere. However, we were disappointed by the cleanliness of the establishment, as it fell below our standards. The photo you see is of the lunch I ordered, which came with optional, no-surcharge sides of mashed potatoes and Mac and cheese. Regrettably, the entire meal was excessively greasy, making it too heavy to consume more than a few bites."

"My husband and I are traveling across country and visited this store. As we walked in, all was well. The hostess greeted us and said there would be a 20 minute wait and took our name and asked for a phone number. I asked "what's the phone number for". She said to text me when a table is ready. I was confused because half of the restaurant was empty, and the parking lot was half full, but OK. I took pictures of the seating area at that time. Sure enough after 20 minutes we were stated. A pleasant waitresses did take our order in a timely fashion. I took more pictures. It took 48 minutes to get our food. A simple kids chicken strip meal and a lunch sampler. In the meantime several staff members walked around with little sense of urgency. Other customers waited a long time as well. The hostess would only clean a table when they seated customers at that table. The food was not hot and fresh as you would expect from waiting so long. Not good at all. I asked for and spoke to the manager Tracy. She was not aware that the hostess was putting people on a 20 minutes wait. I never saw her during the 12:30 business hour until I asked for her. This was an unpleasant experience. I will go to Crakel Barrel again because I know that as a whole, they are better than this."