McDonald's 201 U.S. 31, Hartselle, AL 35640

"They act like they don’t want to do their job. First time I came through, I couldn’t find my card, so I had to pull back through. They charged me TWICE for a caramel frappe. Don’t go to this McDonald’s they will steal your money."

"Went inside and ordered from the kiosk. Machine would not accept the payment and there was nobody at the front to help us. We stood at the counter and called out for assistance several times before we were acknowledged and then they looked at us like we were inconveniencing them. We went to fix our drinks and the drink machine was filthy. Splatters all over the machine and the tea dispensers were also nasty. The overflow tray had soda that covered the entire thing and discarded lids laying around and the lid dispensing machine needed to be refilled. The floor was sticky. Part of our order was wrong. That did get corrected. One worker was on her cellphone. Workers were not very respectful of one another and one employee stood in the doorway between the dining area and the back and dropped the F bomb. Most of the employees did not look clean and presentable. I’m fairly new to this area. I have come to this McDonald’s drive thru several times for breakfast and have had good service. This is my first time to go inside to eat. Also my last. Totally uncalled for. Yes the drive thru was busy but not all of the employees were busy."

"When we walked in it was like a ghost town nobody at the counter. We ordered on the kiosk and it wouldn't take my card so we went to the counter and everyone in the was ignoring us and on cell phones. We waited 5 minutes and still no one so we walked around to the second counter and called to the back finally got someone to acknowledge our existence. Then we paid and waited 10 more minutes and they were still on phones cutting up. We finally got our order and it was wrong I ordered a double fish sandwich combo and got a single. My wife got a chicken sandwich with no mayo or anything. So we had to ask for packs.the fries were Luke warm. And the dining room was nasty and everyone was just standing around like a hangout. I'm from Athens Alabama and will not recommend eating here in the evenings."

"We didn't go in, went through the drive through. Service was quick. Staff was friendly. Food was hot. The sweet tea tasted fresh and great. The fries were a little salty. All around a good experience."