Jalapeños Mexican Grill 1845 New Watermelon Road, Tuscaloosa, AL 35406

"I had a horrible experience here. Ordered a vegetarian meal and confirmed several times that there would be no meat. But alas, it did contain meat. While paying, I politely informed the hostess, who did apologize but also said, "I don't cook. Did you send it back?" as if the whole thing was my fault. Again, horrible experience, food and service wise. Never going back and would never recommend."

"Was treated as if I didn’t matter in this location, waited nearly 5 minutes to be seated, and the hostess seemed irritated that she had to sit me. Waited nearly 10 minutes for the waiter just to get my drink order, had to stand up to even be noticed by him. I will say he brought the food and drinks in a good time, but didn’t check on me again for nearly 20 minutes while he talked to the hostess and played on the phone. I won’t be back and the bad thing the food is really good. This is not the first time I was treated this way here but it will be the last"

"Friendly staff but very slow service and the food is not very good. We both ordered the shrimp fajitas and while they give a lot of shrimp, the flavor was extremely bland, with little flavor or seasoning. Neither of us ate much and didn't want to go box for the leftover. Same issue with the salsa, very bland. We had to ask multiple times to get one refill of our drinks. When we were done eating, we had to wait around 15 minutes to get our check. Friendly people but prefer to not eat here again."

"Very upset today at Jalapeno's. I usually love this place and the crew. But, today the service was awful, we did not get our chips and salsa until we flagged someone down, then after eating some of it, there was a hair in our salsa, the manager was not friendly, the margarita had a bad lime in it that looked like it had been sucked and the manager never said he was sorry about the hair and never checked on us. We had to hunt him down. We even needed our table cleaned up after a slight spill and no one came over. The hostess was not kind either when we told her what happened. She was quit rude. Today is 11/10/23 at 12:30. We would have at least liked an apology or our meal or margarita's comped. Very disappointed and not sure we are going back and we have been going at least 3 to 4 times a week. It has defiantly become our place, not sure now."

"This was a nice place! The food was good and the service was fine. Reasonably priced too. I give it four stars. Don't expect the greatest waiters, though they do a fine job."