Spas Factory Direct

"The customer service from this company is phenomenal. I bought my Clarity Precision 7 from them in August 2020. Lately I’ve noticed a little water leaking from underneath and I was hearing odd gurgling bubbles as if there was air trapped in the lines or something. I called Spas Factory Direct in Mishawaka and spoke to Rodney Couch but instead of setting up a service appointment he walked me through fixing it myself. Okay, I’m a 70 year old woman and with Rodney’s help I removed the panel and fixed the leak in the ozonator hose. He was so patient and nice and even FaceTimed with me to see the problem. The weird sound is gone now and he probably saved me a couple hundred dollars. Thanks Rodney! You guys are all so nice there. I love my spa. Debbie"

"The service here is amazing! We bought our hot tub from here, and en I had a hard time figure out the water chemistry. They spent many phone calls helping me fix it, offering free usage of their services, etc. Absolutely recommend buying from here!"

"Buying a Spa is an investment in one's quality of life for yourself and that of your family. My wife & I have owned a spa for over 40-years but only the last 10-years have we been fully satisfied with the quality of our spa and the people we purchased from. The spa memories we share with our 5-children, their spouses and 10-grandchildren are priceless!! For spa value and matchless rarely needed service support trust me when I say you need to complete your spa purchase decision with Robert Eberhart and his team at Spas Factory Direct."

"My husband and I were totally happy with our purchase. Bob was extremely helpful in going through our options and helping us figure out the best spa for our needs. Not only that, he was extremely helpful as we started out trying to figure out how to get the chemicals just right. When we go in and purchase supplies, we always feel well cared for. Bob is a fun and personable guy and isn't trying to just "sell" a hot tub. He is interested in the customer's needs. He is always a fun guy to deal with (referring to me as Diane Keaton). My husband wants to hire him but knows Bob is so good he could never afford him. Thanks for a great experience, Bob!"