Zales
32449 Gratiot Avenue, Roseville, MI 48066
Location & Phone number
32449 Gratiot Ave Suite 550, Roseville, MI 48066, United States
About the Business
Zales is a renowned jewelry store located at 32449 Gratiot Avenue in Roseville, Michigan. With a wide selection of beautifully crafted pieces including rings, necklaces, bracelets, and watches, Zales is the perfect destination for all your jewelry needs. Whether you're looking for a special gift for a loved one or treating yourself to something sparkly, Zales has something for everyone. Visit us today to explore our stunning collection and experience exceptional customer service.
Photos
Hours open
Monday:
10:00 AM - 9:00 PM
Tuesday:
10:00 AM - 9:00 PM
Wednesday:
10:00 AM - 9:00 PM
Thursday:
10:00 AM - 9:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
11:00 AM - 6:00 PM
Reviews
"the sales people were very helpful, kind and patient. they made looking and shopping very easy."
"The woman that helped me sad to say was an assistant manager. Told me prices that were 3 yrs old. So when I received the phone call about my wedding set I was thrown back on what they wanted too repair it. So I said NO. Please just return it. I also had a couple of chains that needed to be repaired the necklace is horrible you can see were they repaired it. I'm just horrified over this"
"Good customer service, they followed up with me the next day on what they had found for my engagement ring. Bonnie and Karlie were very nice I didn’t end up going with them, otherwise I’d give it 5 stars"
"My husband’s wedding ring needed to be resized. Robin was amazing helping us with the warranty. The band had an engraving that they were able to redo! We are super appreciative to the team here at Zales! Even got the ring back sooner than expected! Now my wedding set was a disaster. I had bent a prong, and broke the shank of band. Robin understood and listened to all my concerns about my wedding set. Received my set sooner than expected as well and my ring looks absolutely beautiful! I’m very pleased with how it looks! This Zales team is awesome!"
"The 1 star rating is specifically for 1 employee there. We took a bracelet to get fixed under warranty and the woman with the grey hair in a pony tail and thick framed black glasses told us we broke it when it fact it fell apart due to poor craftsmanship. The bracelet fell apart where they took a few links out and put it back together. She adamantly claimed that couldn't happen and we snagged it or caught it on something. It was under warranty, instead of being so rude and unprofessional and making claims about something you weren't there for when it broke she could have just said ok and asked for our paperwork. Absolutely horrible customer service from this woman. When we picked up the bracelet it still looked like it had a large gap where the links are but the store manager let us know our options and did what she could to shine it up. The lady at the register was also very nice. We won't be spending any more money at this location as long as that rude woman is there. If you don't like your job then get a new one and stop being accusatory to your CUSTOMERS who are spending money to pay your wages."
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