Real Property Management Investment Solutions - Grand Rapids

"One if the WORST COMPANIES EVER!!!! long story short the townhouse I reside in switch companies. Recently have new neighbors and ever since then it’s been HELL, I swear they’re no help this back and forth to the office with no positive resolution in sight has been going on since late August. I even reached out to the community manager’s boss they ignored my gripe, I swear I’m out come next year this is a temporary place anyhow I can’t stand complexes this in this day and age there’s no good help."

"I have been a tenant since April of 2021. I recently moved out. I was told by my property manager in writing that I will receive my security deposit back within 30 days of moving out. It has been 7 WEEKS and I still have yet to receive it. I have emailed my property manager Jaylyn and texted and have received 0 communication back. I have even contacted the contact us page. But still nothing. All I want is my security deposit back. I have a copy of my lease and all email communication that states that I will receive my security deposit back within 30 days. I will continue fighting this until I get it back. The lack of communication with the property management company is unreal. For example, I went TWO WEEKS with an unlocked door because the door was broken until they did something about it. If you put in a work order, don’t plan on it going anywhere for 2+ weeks. The fact that my safety was at risk because no one would come out to help fix the issue is ridiculous.There is a big lack of communication between the tenant and the property manager. You will be lucky to even receive an email back within one week."

"Worst service ever, they stole our money. They said the were going to deposit us the rental collected and they never did. Not only that but also they have never replied our emails o messages. They are scammers. DEFINITELY I DO NOT RECOMMEND THEIR SERVICE AT ALL. IT'S BEEN 4 MONTHS SINCE THEY HAVE DISAPPEARED WITH OUR MONEY.-"

"I am a tenant through one of their properties. I lost access to my appfolio account and it won’t let me change my password and I’ve tried contacting them so many times in the past 2 days and not a single person has gotten back to me. I have heard absolutely nothing from anyone. Extremely unprofessional."

"INITIAL CONVERSATION BELOW Hello, I hope that you are having a great day. I am not sure if this is who or how to go about his, but I cannot get a hold of anyone by phone or text because of my phone is not working. I am on a month to month lease at the property in Big Rapids, and I truly don't know what to do. My Realtor Amanda has been an amazing blessing in helping me acquire the apartment for rent, after I was forced to move by my Landlord who evicted me to move her son in after I lived there for 5 years with perfect tenancy. With less time to move than was legal, Amanda was still able to find me a place which I took without looking at first because it was literally the only available property in my price range and relatively in an area that I felt safe and I did not want to have to sleep in my car. Unfortunately I am not going to be able to stay there because it was a lot smaller than I had imagined and one of the closets in the pictures I had seen I had mistaken for a bedroom because of how the angle of the picture was taken I thought I had the whole bottom half of the duplex and not a 1/4 of it. I had to rent two storage units to fit my things in and place the rest at one of my mother's houses. After speaking with her she offered me a blessing and an amazing opportunity to live here, rent free so I could save up for my own home if I chose not to want this one. I mentioned this to my Realtor about a week and a half to two weeks ago along with how to go about ending my lease. I was told that after I paid my rent on November first that I would have to then put in my notice, and the issue arises with receiving my deposit back and the cost of the carpets to be shampooed. I have never slept in the apartment and have only been there once to drop off some of my clothing which you may inspect the apartment to validate the truth or ask the other tenants how many times I have been there. I truly do not have money to waste as I already have just to cover the costs to rent. which was $1245. I truly hoped to be able to stay there on my own but with the costs of the units and the price of rent having gone up after it was posted for less and was told I could move in at that cost, I simply cannot afford everything in the long run if I were wanting to save up for a different home. I know this is no ones fault and I hate how much life has changed for me int he past month, but I accept any change as a part of life, and just wanted a little peace of mind as to how we could go about ending my month to month lease. I am so sorry for inconvenience this may have caused for anyone and apologize I could not get a hold of anyone sooner - as my phone has been temporarily out of service. I don't know how to get a hold of who I need to but this matter is urgent as I cannot bare the thought of having to pay money I barely have for another month to rent a place to store my clothes. Thank You so much for taking the time to read my concern and I pray I may have a response that allows me sleep at nights because being able to get my deposit returned is going to be crucial as my alternator is starting to show signs of going out with the electric dimming periodically, or it could be a loose wire, which I pray to God is all that it is. So much hardship for everyone during these times I really hope this does't have to be one of them. Again, Thank you so much and I look forwards to hearing from someone. I hope that you have a wonderful day! God. Bless Amanda Peters You signed a legal binding document, whether you have been there 1 day or a year I am going to go by what the lease states. I am very sorry to hear that you are going through a rough time but unfortunately the lease holds both of us responsible. You can pay November in full or I can prorate it which will come to 312.49 making a difference in saving of 312.51. According to your lease a receipt must be provided for the floors. When you are ready to actually move out please turn in a forwarding address for your security deposit and turn in all keys. Thank you"