Walmart Pharmacy

"I had a few prescriptions here, they told me my main medication wasn't covered by my insurance because I took two, I went to the doctors, went back down to one, and turns out it wasn't covered in general by my insurance. I transferred my prescriptions to a different walmart and my insurance here covers it completely fine! I was paying over 120 for a month here and now I'm paying 12 at a different walmart, doesn't make much sense to me!"

"Left me with no way to fill my prescription before I had to leave town. They shut down at 1:45pm unexpectedly and left no one to transfer prescriptions if need be. I don't know why I would expect more from Walmart. When Amazon puts you in receivership I won't be upset."

"I have called about a walk in Covid vaccine twice in the last 24hrs. Each time I was told, yep you can just walk in and get one as I have a pretty bad vaccination phobia due to a severe allergic reaction a few years back. I explained and was told just come on it. The sign near the door says, get your vaccine TODAY! I waited behind one lady and a gentleman was sitting waiting for a prescription. I was told no, there were too many people, but there was just one guy and they still refused to do it. I went and asked for a manager and the team lead talked to me and had no idea they were refusing people because they have told people to walk in with no appointment. I was not happy and very stressed because of it. I went to Walgreens and they took me right away"

"Better than the Meijer pharmacy. I showed up unannounced, and without proper paperwork and within 20 minutes I hadmy drugs. At Meijer even calling ahead a day I've waited for three days after. So thank you Walmart for the good service. Do not disappoint."

"I've had general issues with your Pharmacy in the past but always overlooked them because as a previous Retail manager that dealt with a pharmacy in my business I know how trying things can be.On Monday 4/14/2014 I came to your business on my way home FROM the HOSPITAL with the discharge Prescription of a family member that 2 days ago had a complete knee replacement.I specifically told the young lady that I had had previous issues with the Auto owners Prescription card that had been issues to the patient and that she may want to check to ensure it was active. I told her I would wait INSIDE the store as I needed the prescriptions before I could take the patient home as she was already over due for her pain meds. she told me it would be 45 minutes so I wandered the store for 45+ minutes only to come back and find out that there was issues with her card.Not with it's activeness but with the meds needing preapproival Here is where my issue lies. I am very well aware that you do not control what requires prior approval and what does not but you do control your customer service or LACK OF. When your tech found there was an issue she could have paged me BACK TO THE PHARMACY and made me aware of the situation so that I could have called the insurance co and had the issue resolved prior to their closing for the day.Instead because of your incompetence as a customer service business this patient had to go through-out the evening and the night without any pain meds because your person did not react before 5.p.m the script was dropped off at 3:45.Once I made the call to the insurance agent she made 1 phone call and had the RX cleared in less than 10 minutes and she explained to me if that had been done the night before there would have been no reason for the patient to be left in pain all night. The problem with your business is you have lost focus on what you are there for,unfortunately your business functions based on the pain and illness of scared sick painful people and you really don't care. All you care about is the almighty $ and how many RX's you can put out and your not even very fast at that.You can rest assured that I will be forwarding this onto your District manager, your Regional Manager, and your Corporate office(remember I know the chains of command).Oh by the way I have pulled this patients Rx (all) from your store and will be taking them elsewhere to some-one that actually will care about her needs. I will also be moving mine and my entire Families prescriptions and I will make sure everyone I know is aware of your disconcern."