Old Second National Bank

"I needed a tax form that had not been received and is unavailable online. Sherrie was very helpful in getting the form to me within the hour. Her professionalism was above and beyond. Very Happy with the service."

"Lorrie assisted me today with an issue I was having a d she was amazing and fixed everything up in minutes. Old Second is the best. The service is always stellar. I'm a customer for life"

"Hello, I would like to express my sincere gratitude to Tasha. She assisted me today with my banking needs. She was very helpful, patient and thoughtful with me. Tasha really took the time to listen to my needs and went above and beyond with helping me with several items. I have dealt with a lot of customer service representatives and Tasha is by far the most professional I have encountered in a very long time. She should serve as an example, role model or help to train future individuals in this role. I hope you are able to acknowledge her outstanding support within your organization because she truly deserves it! The world would be a better place if there were more individuals as helpful and friendly as Tasha! Thank you so much Tasha you made my difficulties less challenging today."

"Tasha was VERY helpful in assisting me in my state of panic with fraudulent charges on my debit card. I appreciate all the advise, tips, and tricks she mentioned to protect myself in the future to avoid this type issue happening again. She was most helpful with any and all questions I had! Great customer service is hard to find in today's times. Thank you Tasha, you restored my faith in customer service!"

"When I called customer service, Sherry took my call and handled my request promptly and efficiently. She was super kind, understanding, and helpful! She gave me useful information and took the time to help me understand my account and the app more. I haven’t liked all the changes in the transition from West Suburban Bank to Old Second National, but thankfully they still have great customer service!"