Valley Ranch Apartments

"Really enjoy living at these apartments. Even though close to the highway and other amenities once you are in your apartment it is very quiet. The layout of these apartments is very nice and conducive to a roommate situation. There is always parking available in front of my apartment. Packages come directly to the door. Maintenance is responsive and usually comes right away to actually fix what is wrong. The office always answers the phone right away and works to fix any issues you might have. Not sure if something happened with new management but things really changed towards the end. Noisy disruptive neighbors. Maintenance made a lot of noise and created a lot of mess which I had to contact several times to clean."

"My process was smooth and easy, erin explained everything very well. She was very nice and helped me a lot. So far my experience has been great."

"July 6 2023the apartment carpet was dirty with dog hair and dust when I moved it def not clean like they promised Update August 22, 2023 : so after having issues with my carpet 6 weeks ago, the manager was able to send someone to clean it the week after and since it did not resolve the issue the carpet was replaced yesterday. So I appreciate the follow up and the response to get this issue fixed. thanks"

"So far, so good! We recently moved in, and everything about the process was very smooth. Special thanks to Danielle who was very very sweet and super helpful during the process! Nicole from the office has also been very awesome every time I call in! The apartment is extremely quiet compared to where we lived before. Everything is very nicely updated. Our dog loves the porch. We are making ourselves right at home here!"

"I currently live at Valley Ranch and I've been here for about 1 1/2 months now. This review is 100% honest and I've tried to give the benefit of the doubt, but my experience here is different from others. I was told my apartment would look a lot different than it does (the last 3 images represent what were were told it would look like). See images I attached There are pros and cons to living at Valley Ranch and I'm sure most would agree that there's more pros. However, the Community Manager (Michelle) is not the best at handling the issues that I've dealt with here. If you look online, you see nice images of high quality apartments. We were told that our apartment would look like the images (marble pattern counters, fully renovated with new appliances), and that our apartment (morgan 2 bed/2bath) would be the ONLY fully renovated apartment. We were given an apartment that did NOT match the floor plan shown in the brochure, and my appliances did not work AND my counter that were supposed to be marble (as we were told by the agent who gives the tours) were the incorrect style, and they had rust in the creases and scratches. The building door doesn't lock so anyone can break in (they're aware of that and haven't fixed it, again, horrible management), the washing machine wasn't functional at all, the front door has scratches everywhere, door knobs are covered in rust, master bedroom door does not lock nether does the closet door close all the way, the door knobs were covered in rust, there's a rust build up in my bathroom that makes it smell like poop in there, and on my first day of living there I found some nasty substance in my toilet. I'm under the assumption that no one inspected the apartment before I moved in - which leads me to believe the community manager does her job poorly and doesn't double check the apartments before people move in. Now, after reporting these issues, a few were resolved (they brought a new washer since the original one did not work, and cleaned up the creases on the counters, however they still look a bit old). However, I requested that my rent should be lowered since we were basically given the wrong apartment and they continue to say that the apartment is "fully renovated". The community manger is horrible at communicating and takes weeks to respond. She ignored my last email and wont resolve the issue, which is unprofessional. I kept my emails clear, concise, and professional, and her main response was that my apartment is "fully renovated." The reason my expectations were so high was because the website shows BEAUTIFUL apartments and I'm paying way more than the average would pay for an apartment, so logically, you would assume by the images, by the price ($1594) and by the term "fully renovated", you would get a decent apartment. There is nothing special about were I live, except the area. The only thing that appears to be new/modern in this apartment is the carpet and stove as well as the cabinets. Because Michelle did not want to resolve my issue and ignore my complaints, I am under the impression that the agent is allowed to lie to the customers, and tell them that their apartment looks a certain way when it doesn't and not resolve the issue, should be against the law. I don't have anything personal against the agent simply because she must've made a mistake, however her manager should be the one to handle it properly. Now I have to pay $1594 a month for the wrong apartment that looks like a basic college themed 2 bedroom. You can find the same quality apartments somewhere in Ypsilanti for almost half the price. This is an honest review, as Valley Ranch is safe environment and the apartments are decent on the outside. I'm not sure how the other apartments look, since the images aren't accurate, but someone was given the one I should be living in, and they OBVIOUSLY gave me the wrong one from what I was told and didn't want to own up to it. Maybe it's because I'm one of the only minorities who live here, everyone is white so they must think I'm dumb."