Mecosta-Osceola Transit Auth
About the Business
Mecosta-Osceola Transit Auth is a transportation institution located at 18710 16 Mile Road, Big Rapids, Michigan, United States. To book, change, or cancel a ride, individuals can call (231) 796-4896 and press 1 to speak with Dispatch during front office hours, which are Monday to Friday from 8:00 am to 4:00 pm. Appointments or advance notice is required between 11:00 am and 12:00 pm. The institution is closed on Saturdays and Sundays.
Riders can also inquire about MOTA's text message notifications program when scheduling their rides. By opting into this program, individuals can receive alerts via text for booking, canceling, and rescheduling rides for confirmation. If individuals have opted in but are not receiving text messages, they are encouraged to notify the institution.
The mission of Mecosta-Osceola Transit Auth is to enhance mobility and improve the quality of life for all residents of Mecosta and Osceola Counties by offering efficient and responsive transportation services.
Location & Phone number
18710 16 Mile Rd, Big Rapids, MI 49307, United States
Reviews
"MOTA is very helpful. Gets you to Dr. Appointments and will pick up and deliver your medications for a very reasonable price. Thanks MOTA"
"All of the staff from the office to drivers are super caring and helpful."
"Really depends on which dispatcher you get. The guy I talk to always finds a ride for the most part. Always makes sure to double check and look. Christine is by far the worst dispatcher I have dealt with. She will say there is no ride available without even looking. She takes like 2 seconds to look and then goes oh yeah there's no way. I find it hard to believe every time I talk to her there is no availability. The guy on the other hand, I wish I could remember his name, will take minutes to look and actually puts me on hold. I do not mind waiting on hold if someone can find me a ride. Christine really needs to do better with her customer service and actually looking at the schedule before she tells people no availability."
"Amazing! So grateful for this service! Truck is broke down rn and this has been a lifesaver. For someone my age (31) I pay $2! Not a bad deal at all! It would cost way more to drive myself there and back. Also all of my drivers (I have had 2 women and a man) have been amazing! They are so nice and they chat with me while I’m riding. Great service! Great people! Highly recommend."
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