Hungry Howie's Pizza 103 South State Street, Big Rapids, MI 49307

"This place got great customer service. Austin help me out a lot and answered all my allergies concerns with no issues. I’m just glad I found something that’s gluten free and taste good. Thanks!"

"I go in there with my 6 year old daughter to get a free personal achievement pizza for her and her brother that I had a coupon for. The guy Austin, says alrigh your name and it be 15-20 mins. Alright cool we waiting but as we waiting after 3 lady's had placed their order I noticed 2 pizza boxes in their oven, I'm thinking their web orders. Another lady comes in for a web order gives her name the guy (Austin) looks right at the slip with the 2 boxes says no not ready yet, lady waits about 5 minutes then he comes out with her order. So I'm being patient thinking their busy and this guy seems overwhelmed and not with it that after 10 more minutes im standing up he then happens to ask me my name and sure enough after waiting extra 15 mins for nothing those 2 boxes were mine. Then he tries charging me when I clearly brought in the coupons so he takes the pizza and sits there trying to figure out the transaction. At this point I'm beyond frustrated like are you serious I had to wait and waste gas for NOTHING!! I asked him for the manager and said I was going to let them know what happened and how unprofessional and rude this service/,transaction was and he says I am the manager!! WHHHHAAATTT??! I could expect this from a worker but manager and this how you operate? Then I heard he needed like 8 pizzas in 20 minutes but couldn't let me know my 2 little personal 1 topping pizzas were done? I'm Extra mad because I had a time limit with my kids as they had to go to their moms, I didn't expect nor should it have taken soo long!!! I hope the manager Austin doesn't do this to anyone else. Super rude and unprofessional!!"

"Everyone here is always friendly. Never had an issue!"

"The cashier helping me was super nice and understanding, and smoothly guided me through the ordering process. The Pizza party was a success thanks to this guy! Their food tastes great as expected, and we didn't have to wait super long for 3 pizzas."