Menards
14777 215th Avenue, Big Rapids, MI 49307
About Us
Menards is a well-known hardware and home goods store located at 14777 215th Avenue in Big Rapids, Michigan, United States. With a wide selection of tools, building materials, appliances, home decor, and more, Menards is a one-stop shop for all your home improvement needs. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need at Menards to complete your projects with ease. Visit us today and experience top-notch customer service and quality products at competitive prices.
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Hours open
Monday:
6:00 AM - 9:00 PM
Tuesday:
6:00 AM - 9:00 PM
Wednesday:
6:00 AM - 9:00 PM
Thursday:
6:00 AM - 9:00 PM
Friday:
6:00 AM - 9:00 PM
Saturday:
6:00 AM - 9:00 PM
Sunday:
8:00 AM - 8:00 PM
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Reviews
"Kylie in kitchen cabinetry was absolutely fantastic to work with. She really knew her stuff, answered a ton of my questions, and walked us through everything. If I could give her more stars, I would. She was wonderful."
"Store is clean and they have some good deals. Floor staff is friendly, but cashiers need to work on how they interact with customers. More friendly, less attitude."
"We had a very bad experience with countertops at Menards. We ordered them and two weeks later they said the order was in. We went to pick up only to find two of three boxes. The manager of the Kitchen/Appliances Dept. made a phone call. One of the boxes was damaged either in shipping or before it shipped. So another one had to be made. Of the boxes we did get that day, the one with the sink hole did not have a sink hole cut out. Also one end cap was missing. I called yesterday about the countertop that had to be remade. They said it was in three days ago. I asked why we were not notified. They did not know."
"1/3/24. Owner...... Perhaps you communicate with your employees via Email. Provide Correct customer service and have someone answer the phone behind the service desk at the front of the store. OR take out the counter and continue to NOT provide Customer Service PER phone con. T.Q.M. is not practiced evidently. I went into Menards a few times this month. NO 11 Percent Rebate anymore. Plus, the service desk doesn't answer the phone. WHY? You cannot contact them per phone con, cause the automated calling system doesn't allow you. What a waist of customer service. Ace, Big Rapids hardware, and Even Lowes you can talk to an actual person on the phone."
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