Standard Supply & Lumber - Grand Rapids

"Very friendly professional service , could park on street at gate 1 truck . Unloaded very fast ."

"Ordered materials through this company that I've worked with for quite some time, and requested a pick-up of materials as the client changed plans. I requested a certain number of boards to be left at site, as they were necessary for the project. ALL materials were picked up, and when I called to complain, I was told that there were no notes taken for the pick up. So, I had to pay, with a discount admittedly, for new boards to be delivered. I am not responsible for your mistake, and should not have payed anything for your employees lack of proper notes. Very disappointed to have had to spend an hour on the phone to only get a discount. If time is money; you stole from me. Very disappointed."

"Worst ever… ordered a slider door over a year ago.. we finally installed it back in March .. we had ordered a grid ( special order cost more $$) and it was the wrong size…. Hubby calls over 5 months ago and still nothing … I call and find out no one had ordered a new one ( this was a week ago..) said they will be calling hubby NEVER happened( they were like what do you want us to do … how about get me my grid ) … they don’t respond to emails phone messages or even text messages .. I just want my grid or give me my money back… your customer service is horrible … I’ve done the retail thing for 29 years … step up and be accountable … I’m just 1 small person but that shouldn’t matter … please fix"

"Do yourself a favor and avoid this location, go to the Lake Michigan Dr store instead. I wanted to buy siding and a front door, the people here were annoyed to even give me prices. I was greeted by a salesman, then handed off to some young guy with tattoos on his hands (I don't care about tattoos, just wanted to describe the guy). He didn't know anything about anything, didn't show me any products, I even had to ask if I should look around and bring him samples of what I liked. When I showed him what I wanted to order, he said I should just go to the other location. I had to pry prices out of him and he didn't even know if the price was per piece or by square. Complete waste of time... People at the Lake Michigan Dr location were great, specifically Jimi and Caleb"

"Multiple staff members from the front desk to the back warehouse seemed actively annoyed to be dealing with me, except the younger guy with the mullet. He was nice, at least. Was looking forward to this, would have been a very convenient location for me. -a humble beginner DIY homeowner"