Michaels 3940 28th Street Southeast, Grand Rapids, MI 49512

"This store is entirely run by incompetent LAZY people. I placed an order, after having been in the store and seen the items available at store open this morning. Over 20 ct of what I ordered was in stock yet the store employee in charge of picking my 1 item order decides to cancel my order and refused to fill it. I walk back into the store just now on my lunch break, and I find a handful of the exact item the store employee lied and said wasn't available. The worst part? I had to take extra time away from my day and job to do the job this store employee couldn't do due to plain laziness. This location has been the worst. I normally shop the Alpine location but unfortunately Alpine did not have the item in stock and 28th st did have it. But why be dishonest and lazy? It was 1 3-pack of tiny balloons. There is no reason to lie and refuse to do your job. Don't give this location your business, they don't deserve it. Oh and on top of all that they are withholding my money from me for 5 business days? Why not release the hold to my card? Such a waste of time. This location should just close down."

"One of the only places in greater Grand Rapids where you can acquire unicorn spit in the majority of not all of their gel stains variations"

"Every staff person I met was so friendly and helpful. The store layout made sense, and everything was accurate! I even did a pick-up order, and it was quick to be filled, as well as accurate"

"Michael's is a hobbyist dream I took advantage of buy one picture frame, two for one. What a deal! Quality and beauty. I am happy. Service was very good."

"Wide range of products with reasonable pricing and quite accessible from my home. My wife loves this place, got our Christmas tree from here for 49 during black Friday deal !! #letsguide"