Lowe's Home Improvement

"The store associate who helped us with the purchase of a new washing machine and dryer was amazing. Sadly after the interaction with them ended is when everything else with this company turned into an absolute nightmare. On delivery day the drivers seemed reluctant to do the install for multiple reasons that were eventually solved, including removing our railing from our stairs. They refused to install eventually due to the gas line being in bad shape and they didn't want to install the new unit to that line. They asked us to get a plumber out to replace the line and then get in contact with Lowes again to schedule them back out. We got a plumber into the house and they could not find a single reason for Lowe's to refuse to install on the current line in the house. The plumber ended up doing the install for us without issue. When trying to call Lowes and get the delivery people back out for removal of the old dryer I sat through 20 minutes of automated systems only to get transferred to the wrong department and then have to sit through the automated system AGAIN to get to the correct department. This company will never have my business again."

"Employees are helpful and accessible. Decent selection of products in store and online. Most products are pretty well made, but if you want for sure durable and reliable you will need to get the nicer and more expensive ones. They do carry cheaper versions of most anything you're looking for, however those are less quality made -you get what you pay for! Typical home improvement store. I prefer others over this store, but my husband is always happy to go here. I think other stores are less expensive. Love that they allow dogs, good stop in the freezing weather to get your pup out of the house!"

"They carry 0 countertop samples in-store. You need to order them online and wait for delivery... Such a waste of time and resources. We were out visiting Lowes and the 2 other big box home improvement stores for Quartz samples. Ended up ordering with a different store later that week after getting good samples in-store, when we may have chosen Lowes if we got a sample that day. Otherwise the store is clean and employees are helpful and kind."

"BEWARE!! I ordered appliances, flooring, and countertops. They give me a quote for counters and then they had someone come measure the space. They then added 500 more to the invoice and are also charming a measuring fee and trip charge. Don’t work with these crooks. They refuse to give me a refund. I’m canceling all my orders. Rude and shady. BEWARE!!"

"I've had to reschedule a stove delivery multiple times due to ongoing road construction in my neighborhood. Staff at this Lowe's have been exceptionally kind and proficient. Either my phone wait time has been short to non-existent and/or they now have a call back system that was fast, efficient, and placed me in the hands of a kind human. In an age where customer service is almost a misnomer, I want to thank all those who have graciously helped me at this store. Great job team!"