Eagle River Chrysler Dodge Jeep Ram 1030 East Wall Street, Eagle River, WI 54521

"Purchased a vehicle. Good experience."

"Long story, but here are the details. Bought a used truck from their lot. I paid $45k cash. Engine light came on the next day. They chose to diagnose it without even putting it on a scan tool, claiming it was on when I test drove it. Turned out to be a sensor/ filter in the crankshaft area (sorry for lack of details). Shortly after, the left rear axle seal started leaking. Replaced the seal and noticed the differential was shot. Had to replace all the internals. Went weeks without my new truck! Didn't replace the brakes (after I requested immediately after I saw the leak) and they started squeeking. Exhaust started rattling right after I got it back. Replaced clamps, but the didn't solve the iissue. Shortly after, I noticed the mirror signals and heated mirrors weren't working. They replaced the modules, after saying they noticed corrosion in the plugs, but that didn't fix the issue. They never call me about the status, I have to call to get updates. Last time I went in, I told them my brakes are still squeeking, exhaust still rattles, and mirrors still don't work. Adam said that they won't be covering anymore because they've put $3k into it already. When I called the GM he said that they will only look at the brakes, but the rattle and mirrors aren't a safety issue, so they won't fix them. Their inspection sheet clearly stated no problems with any part of the truck. Apparently, they won't stand by their inspections! The GM said it's not part of their job to inspect things like mirror lights as the fronts and rears are all that's required. Oh, I forgot, the low tire lights were on as well. They dismounted the tires, cleaned and put back on, but they were still leaking. They didn't replace the valve stems, originally, so I had to bring it back for that. Beware of this place! Now I have to fix my investment that I trusted was properly inspected."

"Not sure yet. Staff are nice but i havent gotten my truck back yet its been 2wks and i havent even gotten any update calls iv had to call twice to see whats going on."

"My sales rep, DJ Garner, made buying my new Jeep a pleasant experience. No high pressure sales tactics, he answered all my questions and he took the time to make sure I understood the workings of my new Renegade before I Ieft the dealership. I highly recommend his services."

"Kurt in service is the most awesome knowledgeable person. He will do whatever it takes to make sure your vehicle gets fixed and fixed right the first time! I am so grateful to have someone in this industry that cares as much as he does."