O'Reilly Auto Parts 47250 Van Dyke Avenue, Shelby Township, MI 48317

"The smaller bolts next to the bolts for my front calipers are what I went in for but chris faught with me 10 minutes about how I was wrong. I came in just wanting to make sure I was leaving with correct parts and was respectful and he clearly had no idea what he was talking about. I was a mechanic for 3 years and did brakes all the time before changing career to IT so I know what I’m doing and I specialized in ford. But I figured I would give me the benefit of the doubt and wasn’t going to fight with him on it anymore. Called them back and Vince answered the phone and was just as unhelpful and not very empathetic and apologetic to my situation. The fact Chris is the assistant manager is beyond me and he should not be in a management position with his lack of customer service skills and knowledge. I even told them my car has drum brakes in the rear so there is no way for them to have those bolts in the back cause it does not have a caliper. The lack of accountability and respect given to customers from both Vince and Chris is shameful. I am going to a completely other location to return my 80$ in parts for brakes that I have purchased cause they were disrespectful and argumentative with customers immediately before they can even get a word out. I asked Chris if he had the parts in stock twice then the third time he got all snippy and said “That’s what I’m writing down” instead of letting me that they had them in stock and that he is going to retrieve them in a respectful way"

"Horrible experience!!!! Had to listen to a gentleman who works their with a big afro, swear and cuss , using bad language to a fellow worker about a management job or test he did not get. The way he talked and acted after his venting to a fellow co worker toward me was not exactly nice. Will not go their again. No wonder why he cannot achieve management."

"Chris, one of the customer service attendant doesn't know didly about cars and acts like he knows everything. Comes with a bad attitude when proven wrong. I would have been better off with an automated system. Go work at McDonald's flipping burgers. Chris should not be customer facing."

"Chris shouldn't be in customer service. Horrible attitude. Not just one occasion either. Multiple. Mike on the other hand has been super helpful and will go out of his way to make sure you get the part you need. There are multiple other helpful employees that work at this location as well."

"Pretty good store, usually helpful & products are good. Not quite as busy as the other parts stores around here, or should I say not a line like the others. Sprayed the rims black, the tail & head lights both with removable products."