Bill Brown Collision Center

"Very displeased so far. It’s been over a month, going on two months and this is the third time my completion date has been changed. They wait until the day before or the day of to send me a text saying it’s not ready. I don’t even get the courtesy of a phone call! My rental coverage through insurance has run out and now I’m without a car and it’s affecting my ability to get to work. I was supposed to pick up today but something told me to call. Jason is now saying it wont be ready until 3/8. First 2/16, then 2/23, then 2/27, now 3/8. Ridiculous. Never again!"

"Do not use Bill Brown ford collision. We had our vehicle in for repairs from an accident which did not get fixed properly and upon taking it back, Jason looked at it and said its a service issue. Immediately took it to service who could not get it in for a month. So we took the vehicle to North Brotherd Ford (Westland) who found the problem was either improper repair or that Bill Brown did not fix it. Of course now I'm having to pay $800 because North Brother is fixing it. Hopefully the insurance will cover it? Call Bill Brown Ford and they said nothing they could do because North Brothers is fixing it. What a joke! I guess i will not be taking anymore vehicles there for repair and Bill Brown will not be getting me re-lease business (1 lease this year and 1 next year). Looks like North Brothers will be getting my business. DON'T GO TO BILL BROWN FORD COLLISION."

"Great customer service! They take your concerns seriously, unlike most other shops. They also communicate well and make sure you are happy with your service!"

"Joe Hersey the manager just said to me “we have no time for you, take it someplace else”. This shop was refusing to give me a quoted price for the work and I was trying to understand why. They were very unhelpful and gave me the run around every time I asked questions. I would avoid this company, bad business. I asked for them to show me what work needed to be done and they wouldn’t. They said they found 5 dents other than the hood but wouldn’t show me. Wouldn’t show me any of the paper work or notes from their PDR guy. They just wanted me to give them my car so they could bill what ever they wanted to insurance. Again, bad business, avoid them."

"Joe and his staff are amazing to work with at Bill Brown, they do very good body work and I would not bring my vehicles anywhere else. I've brought multiple mustangs to them over the years and they've treated my car like it was their own returning the car looking brand new and clean inside and out. I've been to other dealer body shops in downriver and this place is by far the best to work with. They are honest people and each time I've been there they have gone above and beyond to help me. Great customer service comes from great management that cares and they have treated me like I was more than just a customer and that level of service is hard to find these days. They also provided me with a free rental car when my insurance company and other shops in the area would not. They are just great people to work with and they've gained a customer for life. Thank you!"