Cadillac of Novi - Service & Parts 41350 Grand River Avenue, Novi, MI 48375

"Thank you Matt Burrell for all the hard work and patience shown to me in finding the right XT5 for me at the right price. You really made the process so much easier and I know this will be a lasting relationship. I plan to share your contact with friends and family. Thanks again!"

"We leased a 2024 CT5. This was the smoothest transaction we’ve experienced in the over 15 years of leasing. Matt Burrell is the best! He stayed on top of everything and quickly responded to our inquiries. He was so patient, kind & friendly! The service provided has sold us on staying with Cadillac if No I for future leases. We will refer all interested Cadillac customers to Matt Burrell!"

"My experience with Shane, Matt and Drake was amazing. They made everything easy and I really felt as though they cared and were not just trying to make a sale. I highly recommend Cadillac of Novi and I will return to do business with them in the future."

"Cadillac of Novi has the best service department I've ever dealt with. After a thorough inspection I was given a very fair estimate and service was completed within a couple days. While I waited I was given a loaner vehicle that was amazing. They communicated throughout the entire process and there were no surprises. I would highly recommend having your vehicle serviced at Cadillac of Novi!"

"I have been going to this dealership to service my Cadillacs for years. The service was great, but then after the pandemic you would be in the dealership for HOURS just for an oil change. The oil change before this one, I had an appointment for an oil change, arrived in time and three hours later they hadn’t touched my car. I had to leave to go to work, so I came back and it still took two hours for a simple oil change. Spending five hours in the dealership for an oil change did not make me happy and I had decided after I finished my last Advantage Care oil change I would not be doing business with them anymore. I had to return today for my last Advantage Care Oil change, but this time I was in and out within an hour. They made me change my mind that I would keep doing business with them, and I will remain there long as they are not taking an inordinate amount of time for a simple oil change."