ABC Warehouse Corporate Office

"I shopped at your ABC WAREHOUSE in Sylvania Ohio at Whiteford and Monroe St. I thought the salesman was rude but I needed to buy a washer and dryer. You guys say you beat all deals, well you don't. The salesman charged a delivery fee for both pieces ( washer, dryer) and charged me for taking them out, ( the old ones) and on top of that, I come out"

"There delivery ⁹drivers have no respect toward senoir citizens and they damage my stove and refigator it took 2 weeks to get my stove replaced and refrigerator they had a service guy come out it took 4 weeks to get him out and he say it has a damage wheel. So the repair guy order a wheel that takes another 4 weeks for wheel they had delivered to my home then another 3 weeks to get a guy out then the wheel did not work . Frig was wobbling all over. So it try to tell them the delivery guys had drop the frig it need to be swap out for a new frig because it was bent and dented on the bottom and back wheel were bent in that why it wobbled because of the delivery guys and the delivery guy stoled my Channel locks from my home. So it took many many calls for about 3 months before I got approved for the replacement frig that there delivery broke and stoled my Channel locks off my kitchen table. So when the new frig come I had to take all my food from frezzer and frig put because they said to have frigerator ready when the come to swap out damage frig for new. I did. Then delivery guys come I got damage frig right in front of front door so it be easy for them. But delivery guy comes in and askes why am I bringing back the frig I said I already work it out with the sales men and just to take this damage frig and bring me the new 1. Then delivery guy says I do not work for the company I work for myself so he says he can just leave and he went out the door and yelled to his assist shut the door and they left. So I had to hook back up the damage frig and put all the food back in that was already beginning to thaw out. Then I called store and talk to sales men he said the delivery guy said I swore at him which is not true i have it on my home cam. So he says they will delivery next day. So i try to call corporate office in pontaic and they just blew be off. I try to call corporate back now they just don't answer the phone. Lol what a joke and messed up company. It's been approx. 5 months trying to get this frig replaced. With there delivery system I will never buy from abc again and will never refer anybody to abc because of there delivery service is bad.Am am filming on my home cam everytime if my food goes bad they are the cause. So there dilery guys can damage your items and talk rade to you and disrespect senoir citzens or there coustumers and that's ok. Never again."

"Truck #5322 was driving erratic down Woodward, 65 MPH in 45/MPH zone. Even after almost hitting a vehicle he continued to drive irresponsibly."

"Sent me to another location Strict by appointment They have parking on site Looks like Possible overnight I didn’t asked policy No bathroom"

"In regards to the Dearborn location. On June 22, 2020 I went in to this store looking to price out and see if I could afford new appliances along with a new dryer that I absolutely had to purchase. As I entered noticed a ton of sales people milling about all without any masks to keep their customers safe. I headed over to the appliance section to look at the products I viewed online. I was approached by a man, Junaid “JR” Umer, who as I was explaining my situation cut me off and told me he’s got a great price. Followed the gentlemen to the counter and awaited this information, it was a great price, so I decided to move forward. I confirmed the final price was including taxes, delivery, etc. because who likes surprise additions to their bill. I also confirmed the delivery date multiple times to make certain of it because I’d be taking time off of work to be home floor the delivery. JR said it would be coming from two different factories and confirmed the date. Delivery day was fast approaching so the night before I made sure to unhook all my appliances so the delivery guys could get them out easily and not take too much of their time. They were fast and professional however, they only had half of my order (fridge, dryer) and the fridge was missing a set screw for the freezer handle. The delivery guys had no information on the rest of the order and said I’d have to contact the store but they’d be back with the screw for the freezer drawer. A couple hours went by and no one returned, so I called the store to talk about the missing appliances and the missing part to the ones that were delivered. I was told that I’d have to wait to speak to my sales associate because the store manager had no idea. The woman I spoke with also laughed and said that no one was coming back out, “and really a part like that, you should just go to a hardware store and get it”. But I thought I purchased whole appliances that I wouldn’t have to repair on day one? The following week I was able to finally speak to a district or regional manager, Rob, who seemed disappointed in my experience and genuine in wanting to resolve it. He was able to work with my schedule and set another delivery up for the remainder items and to have the missing part sent via mail while also refunding me $100 for my trouble. The second delivery never showed up during the time it was supposed to because the delivery guy, Matt, lied to his boss saying he called twice to attempt delivery and I declined...false. Through threatening disciplinary action Matt did finally come back up around 630/7 pm that evening with the items and get them in. A few days later the missing fridge parts came, wrong screw and an Allen wrench. So from my original purchase on 6/22/20 to today, 7/15/20, I still have not received everything I purchased. I will never shop with ABC Warehouse again and would never recommend this option to anyone. In retrospect I would have loved to pay a bit more to be respected by a sales associate and receive the items I purchased on the day that was committed and also in tact."