Fox Nissan - Service & Parts 4430 28th Street Southeast, Grand Rapids, MI 49512

"Eve has good customer service and Jordan but giving them 1 star because I had an appointment and left my car for two whole days and had no update to a noise I was worried about. At the end I got only a professional opinion."

"I don't believe in leaving bad reviews but I had to. I took my car here for a light on the dashboard. They had my car for over 24 hours and just kept telling me they would get me an estimate for repairs. I finally called them towards the end of the day and they said they were too busy to provide an estimate and to come get the car. They are about to close so they said I couldn't get my car until the next day. I ended up taking it to another mechanic and they said there was an issue with the airbag. If I were to get in an accident my air bags would not deploy! Fox nissan did not tell me that my safety would be at risk driving this car ! I do not recommend taking your car here especially since they did not care to tell me my car was not safe to drive."

"I wouldn't trust these guys at all. I went in for routine service, an oil change, tire rotation, and check a leaky tire. The tire was not fixed (I was told there is no leak, yet I am having to add air every other day.) The tires were not rotated. My fluids were not topped off. I was told I needed new air filters but wasn't allowed to inspect the old ones. I contacted the service department about these concerns. It took several calls before I could connect with someone. I was told to schedule another appointment. I work full time, am a single parent, and travel frequently. It is difficult to find time to sit at the dealer. Now that I have found a window of time I am available, I cannot schedule an appointment. I cannot schedule online (no available service) and I cannot get in touch with anyone to schedule an appointment. I have even been hung up on. Worst experience with any service department in my life. Will never use again."

"Nathan here in service has given me the best customer service I've had in a while. I arrive to Nissan 10 minutes late, they still got me in. All of the guys here were friendly and very professional. Nathan informed me what was going on and made sure I understood. Coming from this girly girl this means a lot. Thank you Nathan!"

"Excellent, fast and friendly service. They changed the oil and washed the car. I was able to use saved service points resulting in a total bill of $1.06. Amazing! I would consider buying a Nissan again just for the service department."