Kool Chevrolet Service
3770 Plainfield Avenue Northeast, Grand Rapids, Michigan 49525
About the Business
Kool Chevrolet Service is a reputable car repair and store located at 3770 Plainfield Avenue Northeast in Grand Rapids, Michigan. Our experienced technicians are dedicated to providing top-notch service for all your vehicle maintenance needs. Whether you need a simple oil change or more extensive repairs, you can trust our team to get the job done efficiently and effectively. Visit us today and experience the Kool Chevrolet Service difference!
Photos
Contacts
3770 Plainfield Ave NE, Grand Rapids, MI 49525, United States
Opening hours
Monday:
07:00 - 20:00
Tuesday:
07:00 - 17:30
Wednesday:
07:00 - 17:30
Thursday:
07:00 - 17:30
Friday:
07:00 - 17:30
Saturday:
08:00 - 13:00
Sunday:
Closed
Reviews
"I would give this no stars if I could. I bought a 2015 Silverado in 2017 with the 10year/million mile warranty from Kool. The transmission on the truck quit working November 2023. I called Kool because that's who I bought it from, they denied me service to fix it because they don't have any technicians with the knowledge to replace a transmission. So I called a different dealership and told them the situation. That dealership called the warranty company and they said the dealer I bought the truck from has to do the swap. So the dealership called Kool to get my service records and get everything set up, at which case Kool lied to the other dealership about the situation. Kool said I never called or left any voicemails (which I certainly had and was ignored!). So I called Kool back, spoke with the manager, and called him out on it and demanded he do something about it, because they denied me the service and I was not going to wait 3 weeks for him to hire a technician that could to the work. Ended up getting it fixed under warranty at the other dealership. Every time I go in to get my truck serviced there I am treated like an idiot, and seems to be simply because I am a woman, which means I must know absolutely nothing about vehicles. But get treated fairly when my husband comes with me. I have a degree in Mechanical Engineering -_-. Now, February 2024, my oil pan is leaking. I called to ask for an estimate to fix it, was told they would have to put it together and would text me the number. This is what I got instead: "Hi, this is Kook Chevrolet. Thanks for reaching out. We believe it would be difficult to maintain a working relationship moving forward based on previous encounters. Another GM dealership might be a better fit. Thank you." Guess they can't keep to their own word or deal with the truth. I will never return to Kool for anything."
"the only place to get your car fix. repairs get fixed.... (not tricks)..... experience there is an experience that everybody in the state of Michigan in the state of Oregon the state of Portland OR the State of Florida State of California need to come to understand the whole world stopped in there just to see. that there's no in there... these are professional people,,, and some unprofessional ,,,, doing a job that they love and appreciate the some that feel like it's a repairable cars some concede that the cars is doing this and doing that and they can figure it out Kool Chevrolet is living up to their name,,(relax and be cool at cool Chevrolet we have some condiments for you stay cool at cool cuz your business is.. thank you for letting me just ramp on, time to let it Go quietest quietest quietest just enjoy the cool of cool Chevrolet... that's a lot of talk..."
"I came in on a busy, rainy Friday morning with a nearly un-drivable car and Stacey N had me checked in and a loaner set up within 30 minutes! I’ve been a customer of Kool since I’ve owned my Tahoe and her customer service is top notch. I will continue to return just to see her. THANK YOU!!!"
"Thanks so much to Tyler, parts department, Kool Chevy for coming to my rescue. Very fast, kind and understanding. He went above and beyond to help a old dummy out of a jam, picked me up at the car wash, drove me back to Kool, made a new key so I could unlock my truck. Hats off to Kool Chevrolet and especially Tyler. Thanks Again!!!!!"
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