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NAPA Auto Parts
113 Lake Michigan Drive Northwest, Grand Rapids, Michigan, United States
About the NAPA Auto Parts
NAPA Auto Parts is a well-known car repair and store located at 113 Lake Michigan Drive Northwest in Grand Rapids, Michigan. At NAPA Auto Parts, customers can find a wide range of automotive parts and accessories to keep their vehicles running smoothly. With a reputation for quality products and excellent customer service, NAPA Auto Parts is a trusted destination for all car maintenance needs. Whether you're looking for replacement parts, tools, or expert advice, NAPA Auto Parts has you covered. Visit us today and experience the difference for yourself.
113 Lake Michigan Dr NW, Grand Rapids, MI 49534, United States
Opening hours of NAPA Auto Parts
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 17:00
Sunday:
Day off
Reviews of NAPA Auto Parts
"Excellent product and helpful staff. Store was clean and I can always trust that parts and tools I buy from here are top notch. Best parts store around with quality at the forefront."
"Came in to look for some dodge floormats. Also talked to my wife about possibly looking for a can of spray-paint to match my dodge pickup. I said the words pearlcoat black, and the guy behind the counter was listening and looked it up, helped me find it. Totally went above and beyond to help me when I wasn't even talking to him! 5/5 all day long!"
"I recently visited this location and didn't have my standard visit that I'm used to with Napa. I visited another location earlier in the day to purchase routers for my car and found I didn't need them upon inspection, so brought them back in, unopened, and the guy behind the counter wasn't pleased. I had a cash return and was immediately greeted with a sigh and that he wouldn't be able to process the return due to possibly not having the cash in the drawer. Totally get that. While having worked in customer service and retail before, I didn't want to short a drawer. He then looked at me and left and then came back and said he'd do my return but it would leave his drawer short and he didn't want to do that. His tone made it seem like the return was my fault and I didn't think that was ideal customer service. He then threw my receipt at me and left the counter. I try to give it up to a possible bad day, but didn't love the experience today."
"I recently purchased a Highlander, and today (Saturday afternoon) while I was changing the oil for the first time I cracked the plastic filter housing due to the dealer having over-tightened it (a common issue, as I have now learned). I called and spoke with Bill, who looked up the part and then actually went to verify they had it since the computer said they only had one. When I picked it up (the replacement is aluminum, so no more issues!) I brought my filter wrench to verify that it fit. Since it was a little loose, Bill went right out to the showroom and found one that was perfect. Fantastic service today, Bill and NAPA really rescued me!"
"Needed to grab a loan a tool from them to diagnose an issue with my truck. They made it an easy and friendly experience. I'd go there more but the parts prices are usually more expensive, although parts are good quality too. Good place though....I'd go back."
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