AutoZone Auto Parts 1112 Fuller Avenue Northeast, Grand Rapids, MI 49503

"I had an unexpected dead battery in my car. And Iesha, Jordan and Dave went above and beyond to help me out in my situation. I would give them double this ranking if I could!"

"The best experience I ever received at AutoZone! After speaking with Iesha which is the store manager , she insisted on resolving my issue right away. Also made it very convenient to accomplish. I highly recommend this AutoZone than any other."

"My car battery decided to die on our first really cold day of the winter season, so I called up AutoParts and was greeted by Hailey, who was so friendly and approachable. I told her my situation, and asked if I was able to get my car jump started and could bring it by, 1. Do they have a battery for my car, and 2. Could they install it for me. She found a battery in stock, gave me pricing and availability options. She said, if you can get it started, bring it on down and when you get here don't turn your car off, but rather, call me from the parking lot and I'll come take a look to see what we are dealing so you don't need to get jumped again. I got my car running with roadside assistance and made my way to AutoZone on Fuller, where I assumed I saw Hailey working on other people's batteries as well. I did as instructed, I called the store and asked for Hailey, but she was, as I assumed, working on other cars. I waited patiently until she came over and greeted me and addressed my situation. It was dark, snowy and freezing cold. AutoZone was short staffed that evening, and she had a green employee, so to say she had her hands full would be an understatement. She was hustling in and out helping me, helping other customers, helping her colleague and she did it all with a smile on her face. It was apparent she was spread thin, but she approached everyone with a smile, grace and more importantly, patience. We had great conversation while I shined my cell phone light under the hood for her, while her cold hands could maneuver their way around just to help me get up and running again. I kept thanking her over and over for helping me, because without her, it would have been a much more stressful situation for me, and she kept insisting that it was her job. But let me tell you, it's hard to find people willing to simply even do their job, and she went above and beyond. She was knowledgable in her craft, and more importantly, her people skills. Hailey was a true gem, and not only did she help me with my car, I truly felt touched as I drove home. Thank you, Hailey. You made day and my holiday season."

"Fifth time returning a battery. Apparently it wasn’t entered properly into the system, and therefore they wouldn’t cover the warranty. We only buy batteries and parts at this location/store for our 4 vehicles over the past four years. Your parts are awful considering batteries seem to not last until their warranty is almost up or immediately after. The female cashier working at the time when my husband was in store today was rude, not helpful, and needs a lesson on customer service. Needless to say we had to drive somewhere else on a bad battery to purchase a new one somewhere else. Auto Zone should really focus on their customers and the service they provide. We will be buying our future auto parts and batteries from someone other than Auto Zone."

"Iesha was so great and helpful. She helped me pick out a new battery and installed it for me. This is the 3rd time I’ve been here and they are always so nice and helpful!"