Steve Madden 4000 Baldwin Road, Auburn Hills, MI 48326

"Make sure you read the next day shipping because it doesn't mean next day. The run like the post office even thought they ship through FedEx. Ordered shoes for daughters HOCO and needed them next day and I'm getting them in 3days! Extremely upset I paid extra and these shoes won't even get worn!"

"Worked here years ago management was bad and competitive regarding sales and micromanages you bad pay overworked stressful"

"If I could give negative stars I would. Purchased a pair of shoes online that didn’t fit. It was suggested to be that I go to the store to exchange or return them as there is the ability to try them on. The salesperson who waited on me was the absolute rudest. She made it abundantly clear that she had no interest in helping me and in fact refused to return the shoes even with the online receipt within 30 days (she refused to look at it). Turns it this rude woman is jacquline the store manager. If she is an example of leadership at Steve Madden then I will be shopping elsewhere. I left and spoke to corporate customer service who stated there was no reason that she didn’t accept the refund and that the order bounced on my online receipt was valid. Do yourself a favor and go elsewhere as long as this person is still employed there."

"STAY AWAY. Horrible company to work with. Came in & purchased 3 shoes as a first time customer at this location. 4 weeks later, still never received the shoe. I had to call and track down what’s going on with my shoes. The manager Janelle never called me back after leaving several notes. Moses B., the assistant manager I spoke to on the phone, said the regional manager Lauren T. was going to offer me a complimentary shoe for the inconveniences of the store forgetting to ship out my shoe almost 4 weeks later, calling several times without the manager getting back with me, and more. After finally receiving the shoe a couple days later, they then said they will NOT be giving a complimentary shoe for the inconvenience. I asked to speak to the manager, Janelle who never called me back after leaving several notes, & she kept insisting that I should be grateful for receiving my shoe that I paid for, 4 weeks later and that they did a favor for me to send out my shoe that I paid for. Speaking to the manager Janelle and the regional manager, Lauren, was like speaking to a teenager going through puberty. Bratty and unhinged. I will never shop here again after the lack of professionalism and the way they treated me and spoke to me. Beware."

"Lovely selection of men's and women's shoes in their well set out clean store. Prices were clearly marked and, post Christmas, there was a sale on with lots of awesome special deals on winter stock. Helpful friendly knowledgable staff - not pushy - who knew their stock well & were able to offer a few alternatives similar to what we were looking for. My only gripe is that there was a very limited range of shoes that had a square toe box for preventing bunions."