Clarks 27672 Novi Road, Novi, MI 48377

"Went in on the evening of Friday 8/18, older lady with blonde white hair and glasses said their system isn’t compatible with online orders…… USELESS CUSTOMER SERVICE. She didn’t want to return my order bc I had a few items. I have never experienced CX like that in the Clark store. I’m shocked"

"I believe this is the last location open in Michigan. I love this store, and I love the quality of their shoes . On the day I visited, I had the pleasure of having Denise, and let me tell you, she is definitely doing three people's jobs. I certainly hope that her upper management realizes that she's a hard worker and still remains very pleasant, knowledgeable, and patient. Thank you, Denise, for a wonderful shopping experience for myself and my daughter."

"Sale person did a great job handling everyone that came into the store. Just wish they had the color I was looking for in store instead of having to order them."

"My wife ordered sandals which were not in stock at this store on July 11. The salesperson got our contact info and said that the sandals could be shipped directly to our house. So, we placed the order. Shame on us for not asking when they would be shipped. We did not have any communication from the company regarding when we should expect delivery. Out of the blue, they showed up on August 10th. Apparently, they handle product fulfillment out of various stores in their chain, as opposed to thru a DC or fulfillment center. The sandals arrived, they fit my wife as expected. Quality of product is a 4 out of 5. Communication with customer is 1 out of 5."

"Love this Clark's store!! Denise was SUPER patient and helpful today! I tried on lots of shoes, she was pleasant and professional!! Made this shopping experience a really positive! Highly recommend this store! Great selection and service!"