Banana Republic 27434 Novi Road, Novi, MI 48377

"Really efficient returns experience and since I just wanted to get a new size ordered, the guy at the desk helped me match the discount I got online. In and out in less than 10 minutes without the hassle of needing to reorder myself. Thanks!"

"I came into the store today to return a pair of pants I had purchased online. I was unaware that they were from Banana Republic Factory. When I walked in the two ladies at the front just glared at me, and did not ask how can I help, how are you, welcome in, etc. I brought my pants up and immediately after looking at the tag the lady said in a very dismissive tone that “they are the factory version and they don’t accept returns from them.” I have worked in retail as a store manager in the past so I completely get company policy but the way it was said was very off putting. Additionally, I was planning to shop around but they didn’t seem welcoming nor willing to ask if I needed anything else whatsoever so I just decided to leave. It seemed as if because I looked so young they were not taking me seriously as a customer. I am 22 years old and a teacher, I’m not some child. The customer service definitely needs some work and I will not be returning!!"

"Stylish clothes with a limited selection. Hit or miss if you like the current selection. Worth checking out. Store is clean and well organized for a quick shop."

"Purchased a leather jacket (retail $450) for around $240 (after 50% off coupon with banana republic credit card). I wore it for only few days and the leather started to rip from where the left pocket gets sewed to the body of the jacket. No other damages. The right pocket also started to show some sign of potential damage coming up. I spoke to customer relations and store manage... they told me to bring it to store. Store manager issued me a "courtesy" refund of $135 and said the jacket is normal wear and tear. They wouldn't even issue me what I paid for it. I expected better. I am definitely never shopping at Banana Republic at the price they charge. I will probably spend the refund on their other stores (Old Navy, Gap) where the price is much lower. If I spend more money... definitely not going to be in a Banana Republic store."