Shoe Dept. Encore 18900 Michigan Avenue Fairlane Town Center, Dearborn, MI 48126

"Nice shop there is at least 100,000 pair of shoes in the shop For evry one in Detroit"

"I wanted to get my 8 month walking shoes. I walked in and said Hello, How are you? He said hi and pointed me to the far right and told me someone would be right with me. We waited no one never came! He appeared putting shoes up and cleaning the store kept walking pass me. Eventually I sized my own baby feet and tried on the shoes. I had to go to him to get the other shoe because the only put one shoe in the box (this was not an issue) and then he asked did you find everything okay. I didn’t even say nothing I just paid for the shoe! The only reason I didn’t leave is because my whole reason for going to shoe depot is because stride rite was closed down and all the other suggestions was online and I wanted my baby and I to have the full experience my other children had. To go in the store and be completely ignored after being told I would receive help is insane unprofessional! Only to get to the counter and the other worker is twirling a Broom in the air. I’ll find another store for my baby to get the experience. I will never go to shoe depot in Fairlane mall again."

"They have a huge selection so I took my two daughters there to shop. My oldest daughter wears a size 11 in women's. They didn't offer one shoe in her size. Don't think they had anything over a size 10!"

"My first and last trip to this store today. At first I was impressed with their stock and pricing, but it turned out to be a "bait and switch" lie. I chose 4 pairs of shoes and 10 pairs of socks and headed to checkout. The rude lady at the register told me one of the pairs of shoes had been priced incorrectly and were $20 more than marked. She said "Someone put a sticker on there to make it look like a lower price". I showed her the entire shelf of shoes that ALL had the same sticker. Didn't matter. "Someone" must have done that to all of them. So I left with nothing, because I don't appreciate lies, false advertising (I'm pretty sure pricing items one way and then charging more at the till is illegal, no?) and blaming mysterious "someones" for your errors. Myself and everyone in my party all agreed it was pretty shady and we would not be back. Get a handle on your staff, Shoe Dept!"

"Took time out of her day for my baby to make him feel special and she didn't have to so I greatly appreciate it. Thank you young lady, the little boy with the leg brace.Thank you again"