Ulta Beauty

"They have a lot of good products, but I was super disappointed in my customer service experience. It was my very first time at Ulta and I was excited to start taking better care of my skin and learning how to do my makeup even if I'm 32. When I asked for help with some makeup suggestions, the lady that came up to help me (she looked like a manager.. short dark brown hair that couldn't be longer than 3 inched and was curled with a curling iron, probably late 40's, wearing tons of makeup) acted like I was a huge inconvenience to her. She didn't ask me anything about my skin type and only gave me one suggestion on under eye concealer. she blotted some under my eye and said this should be fine. I explained that I can still see some dark bumpy skin and asked her if I should use a foundation underneath? If so, how should I layer it? She acted super irritated and said I just put foundation up to my eye and put the concealer on the rest of it. Then she started walking away. That was so vague! Then I said "Wait one more thing!" I want this tinted glow serum and don't know if I should use light or medium. I put one drop on each side of my forehead and I can't tell a difference. Without answering my question, she shamed me for putting a drop of product on my finger which I didn't know I wasn't allowed to do. She explained how she was going to have to damage the product out. I told her I would just buy both and I apologized. She looked at me absolutely disgusted and said, "You should go with the lighter one, but I really can't tell the difference and I'm not sure how that's possible because they are too completely different shades." But she said it in a way that made it sound like I put it on wrong. Still with a disgusted look on her face, she walked away. I tried to play it off but I was shaking. I felt like such a stranger and an outsider at that store. It made me feel super insecure and like I wasn't worth teaching. I will never go back."

"I had the best experience with Angela the stylist at the salon! She took me in short notice and she did amazing. She took her time and put so much effort into my hair. She lightened up my hair and it looks gorgeous! She is such a down to earth person who made me feel comfortable my entire experience. Thank you Angela :)"

"Love that you can book online! Every time I have visited the salon I have not been disappointed. Today was no exception. I asked for a balayage highlight and cut and Ashley delivered. I love the color and the cut is exactly how I like it. I left feeling pampered and so relaxed after a stressful work week. ❤️ Thank you, Ashley!"

"Angela Tice Stylist was fantastic! Relaxing atmosphere, she totally put my anxiety at ease with the cut! I would recommend her five stars! My hair feels good and looks amazing! Thank you!!"

"I had Ashley do a balayage on my hair and she did amazing. She was very sweet and communicative."