Dunkin'

"Felt bad leaving a 1 star review until I saw everyone else having a terrible experience. I am very understanding, and could vouch if they were short staffed on the terrible experience but they were not! 10 cars behind me, but I wound up being last to leave. I ordered my food, pulled up to pay & then they had me pull forward to wait for my food, noticed the iced coffee had a terrible leak, got all over my car. Lost half of what I paid. They bring my food out only to forget my 2 donuts. Go inside to be ignored, food got cold waiting in the car. Finally got someone only to receive these disgusting stale donuts. Customer service is a joke here, go to grape road."

"They don’t know how to use gift cards. Had $18 on a gift card but 2 employees told me it’s invalid and doesn’t work. When I had just used it last week at the same location. I even checked after leaving and still have $18 on my card. So I paid out of pocket for 2 burnt lattes. Guess I should know better now."

"Just go to the Grape road location. Honestly we were excited to get a Dunkin so close to our house but after every visit has not been a good one, we decided to just continue going to the grape road location. We got tired of all the donuts we order “not being available” or ordering the same drinks as my husband, yet we both end up with different ones. We decided to give this location another chance, except the same things happened again. We both ordered the same cold foam, yet they were both different. The customer service is lacking. Don’t get mad with customers coming back and telling you that you messed up their order. If you don’t want us coming back, do it correctly. At least one visit would be nice. Explains why it’s dead everyday. So we will not be back. Sucks because it’s 3 minutes away from our house."

"Wow, where to begin This location opened along my commute and I was a 3X a week customer for the last year! Each visit within the last 8 months progressively worsened. The fullness of my coffee decreased Significantly, the taste lessened, and after a 4 month hiatus to support the Starbucks just down the street, I returned today to find a store that didn’t even look open. The order taker was almost impossible to understand, and the product (Large cappuccino) received was only 1/2 full, nearly all foam, and an unusual odor and flavor was present. Best described as the smell of sanitizing liquid / soap used to clean the machines (Worked in food service before). This visit has me asking “Where is the franchise owner??”. Someone needs to take responsibility for this location as it’s very obvious that the level of quality here is far from even mediocre, and frankly i believe proper production procedures are being blatantly ignored due to ignorance and lack of accountability by the staff. Franchise owner, Shut it down until you have the right staff in place before DUNKIN comes in and does it for you."

"The employee working the drive thru this morning needs some extra customer service training. I am in no way looking to be treated like royalty but it would be nice to not be treated like I am a huge inconvenience by ordering a coffee. I was shocked by how rude she was in her tone. There was only one car ahead of me and the place looked pretty empty so I didn't think ordering a coffee would be too much trouble but from the sound of it paying customers are this employee's least favorite thing. I decided to just go to Starbucks. It's more expensive but at least they're nice."