Portage House of Pancakes

"I've been a customer for a very long time! I have always loved their lemon rice soup! Recently the last month the lemon rice soup has been terrible! Runny, basically see threw! It even looks weird! I told the owner the soup was off & she had nothing but excusses for me! She ran out of the building screaming & cussing at me in front of my children over soup! Never going there again! The place use to be ran by Gus & when it was the food was delicious!! Now this rude woman owns it & it has went down hill FAST! She told me to never come there again, no problem! I've lived here my whole life, I'll be sure to tell everyone I know how she is running her "place of business"! The waitress are great at their job!"

"The place was excellent all around. The food was delicious and cooked to perfection. My friend got eggs that were cooked to where the yolks would run, but only on contact, which is exactly what he requested. All specialty requests were met, and our waitress did not hesitate to ask questions to confirm items. Wanting to make sure everything was perfect for us. My party and I got seated within seconds of entering, even with it being packed wall to wall. The staff was instantly getting us starting waters, answering questions, etc. While waiting, we noticed an employee standing, and he was willing to chat and was absolutely friendly. We would have never even guessed he was a bus boy, and he had tables cleared and cleaned within literal seconds of the party leaving. Which was amazing. The place was a little packed, but the staff was incredibly trained and experienced and was able to handle it very well. It amazed my party, and I watched them maneuver the tightness of the place. As we wondered why they haven't expanded yet. It is an excellent place to eat, and we will be going back very soon."

"So I ordered the breakfast skillet yesterday for my lunch at work and I had to get it delivered because I can’t leave work or anything. But I didn’t have time to eat it so after work I got home and went to eat it and there was a clump of long dark brown or black hair. I wanted to puke!!!! So I had to wait until this morning after they opened to go show them and tell them. And all I wanted was a refund but nope. The owner or boss got very rude in my face and I was like what?? And of course I left very upset!! But I will never get anything from there ever again as long as I live!!! Utterly disgusting!!!"

"We stopped in here for lunch after visiting the apple orchard. It is a short drive from the apple orchard. The prices are low considering that everything shot up after COVID. The food is good quality, the staff member that I served us was Julie. She was very chipper and happy. It was a pleasant experience to have her as a server. She made the entire dining experience delightful. The only thing that I would have changed about this restaurant, is the interior. I do believe that the interior needs some type of upgrading, especially the dark dingy carpet. It definitely looks like it is stained with food and riddled with dirt. I think hardwood or even tile would be a better fit than the dark and dingy carpet that throws off the bright chipper atmosphere of the building. I ended up getting a bacon and turkey club sandwich with cream of mushroom soup. The cream of mushroom soup was very delicious."