Ascension Medical Group Novi Primary Care Physicians 26850 Providence Parkway, Novi, MI 48374

"I have been seeing Dr. Pathak for a while. She has always been respectful and attentive. The office staff has always been friendly and helpful as well."

"I have told my family that if something happens to me make sure not to send me to Ascension. Was There near the end of May. Sat/laid down in the ER in Real bad pain in my lower abdomen for 3+ hours. Went to the counter after 3+ hours in pain and said I was leaving, was told to wait 10 more min I was about to be called back, They where Given 30 min. I left. When I got the first co pay bill it was lower cuz it looked like they charged the insurance. I sent a hand written letter stating that NO service was given so NO money is needed. I got no reply. Now after 7 mo. its been nothing but Threating bill notes, Texts, and phone calls. I got ahold of them on the phone only once and told them the situation NO REPLY I continue to try to talk to someone but no call backs and sitting on hold for over 30 min with no answer. Please do not go there or send a loved one there."

"Worst experience of my life. Made an online appointment for an annual physical. Called the day of and confirmed my phone number and contact details. Upon arrival they say the doctor can't see me and they don't have my information on file .They said I contacted the call centre and not them. I literally called the number listed on the website.And then they tried to blame the problem of online scheduling and their call centre problems on me and act like I did something wrong. Maybe you shouldn't have the option of online scheduling if it doesn't work well for your systems??Duh.. The front office acted so stand offish and downright racist. Would not recommend anyone to come here and be harassed. There are literally thousands of family care providers else where who have professional etiquette and courtesy. Just the worst."

"There is literally no concern about patients. I have had them cancel three different physical appointments, the latest with less than 24 hours warming. All of this while I continually receive email from Ascension telling me how important it is to get a yearly physical (which is accurate based on the statistical evidence)."

"The office staff does not care about patients to the point of being deadly. Prescription refills are ignored for days, despite multiple messages. Phone calls are nearly impossible, as they perpetually have yet another recorded message for why they’re closed. After waiting for days for a vital prescription, called at 12:04 p.m. to ensure it had been filled after my pharmacy told me they’d never been contacted. The message stated they were out to lunch until 1:30 p.m. A 90 minute lunch with NO ONE in the office? After not having even sent in the authorization all morning? Or in the days prior after we had an in-person meeting less than a week earlier about the timeliness ad importance of these medications? Their “emergency number” option is a fake, it simply tells you it’s “not a valid option” and restarts the message. That can’t be legal, and is grossly incompetent. This needs to be reported to someone in charge of medical licensing. There’s no chain of command, no one to go to if someone is failing at their job and putting your life in danger. Their community services department is also just a recorded message. I like my doctor. But the office staff absolutely will ignore you, hang up on you, forget you exist, treat you like the least important part of their day. You can see from the other reviews that this is a pattern and has not been fixed. I’m well-aware that we are in the middle of a pandemic, but putting people’s actual lives in danger by screwing up their ability to access medications is unacceptable. Avoid at all costs. I’ve never seen this before at any healthcare facility."