Biotech Clinical Laboratories, Inc.

"I have ever in my life dealt with such unprofessionalism. For 3 years I have been dealing with an outstanding balance that was covered by my insurance company. Every year I was given the same story. I made phone calls to my primary care provider, my insurance company who all say that it was covered by my insurance company, but biotech still sends a bill every month even after talking to people on the phone promising me to clear it up. They robbed me of my money because I am tired of being promised things and then being threatened to be sent to collections. This company needs to pay their employees more to have to deal with the people who call in due to errors and inability to correct mistakes. I was lied to and made promises that were never followed up on, for 3 years."

"They make no attempt to bill insurance. Katie told me they have 5,000 customers and don't have time. They are hoping that you get the bill and just pay it so they don't have to deal with insurance. Shame on them. Very unprofessional. Not to mention disconnecting me three times in a row in a attempt to transfer me."

"I tried calling Biotech clinical laboratories billing department for more than a two week to find out why they are charging extra money for blood work. No one answered finally one lady answered and before I say anything she hang up the phone. When I tried calling back keep ringing . You cannot even left message since they don’t have this option. After 4 weeks finally one nice lady picked up the phone and answered the question and said yes they didn’t submit my insurance properly that’s there is an extra $100 charge. She said they will revise my bill. It has been a weeks and I am waiting for them to send me an updated bill. I haven’t received the updated bill until yesterday 6/26 and they are saying I am seriously past due $10 and if I don’t send within 15 days ( basically final notice printed on 6/14 so 2 days left to pay) they will refer 3rd party collection agency for $10 . WTF…… you are making mistakes and threatening people that’s not their fault. Train your people how to submit proper documents to insurance."

"Went to urgent care once back in 2021 and got my urine tested. This lab sent me a $45 bill a year later. I will avoid this place like a plague from now on. American healthcare at its finest."

"If I could give a zero star rating I would. This company is horrendous in their customer service you cannot get a hold of anyone and then when they finally call you back they tell you they can't help you with billing. I got a phone call just the other day called them back a half an hour later and the phone just rang and rang and rang. Called them back again today the phone just rang and rang and rang. I'm not paying this until I get to talk to someone about this horrible bill that has gone up in price with the second bill. There's no way you can tell me that something cost $22.20 one month and $37 another month.. again $60 one month and $100 the next month and you can't talk to anyone. Update.... Today I got a call from Ami and she made everything right with my billing . she understands that my billing was very messed up and that the billing team did not take care of me when I called over and over again. She did a wonderful thing for me today and cleared my bill to a zero balance. she has no idea how much of a blessing that was to me and she said she's going to make sure that there is more training for her staff to make it easier for people to get help. I'm very happy with how things went today and did not expect such a blessing!.."