Staybridge Suites Detroit-Utica, an IHG Hotel

"We stayed for a week at Christmas. Was perfect for our two kids and dog. Free breakfast was a great addition and saved us a ton of money. Negative review is due to them double -charging my card upon check out. Receipt shows only one charge but credit card was charged twice for the same amount. Called several times and management never returned my call. I submitted a review on IHG and still never heard back. Finally, a front desk person told me the manager would likely not give a refund and told me I would have more success doing a charge back on my credit card. Will likely not stay here again since management doesn't care about their guests."

"My family and I stayed here and it was perfect! We have two small kids so the breakfast was a huge hit with them. The staff was super friendly and helpful. The rooms were very clean and the bed was AMAZING! I told my husband I would miss the bed the most! The rooms are cleaned daily and the kitchen is great! It has a full size refrigerator and dishwasher, microwave and stove (ours had two burners-no oven) This was probably one of the coziest places we have ever stayed. Breakfast is made fresh daily. The grounds are kept nice and clean. We loved it so much we booked another trip 5 weeks from now. I can’t wait to go back!"

"Stay here from 10/25-10/31. It’s tucked away in a corner which I liked. There was always parking. Everyone at the front desk was great! They had coffee and tea for 24hrs. Breakfast was every morning and always hot. The room we had upon arrival was clean and roomy. The reason for my 4 stars is nothing is ever perfect right? The laundry room needs some work or new appliances the washer I put my clothes in I had to take out wet because it was working and not working. The washer I put my clothes in next was not working, had to put my clothes back in the first washer I used. I asked the front desk I need to “rig” it a bit. Other than that, I would stay here again. Oh and housekeeping was always so nice too! I don’t remember the ladies name but she was a sweetheart."

"The room layout is great. 2 bedrooms, 2 baths, kitchen. The hotel lobby is very inviting and nice. The rooms have very dim lighting, they need more lamps. The hotel in general needs renovation. In the hallways and rooms, the drywall , paint and trim is a mess. Our very small living room TV wasn't getting a good picture, so I called the front desk and was told to "wiggle the wire in the back of the TV". The bedrooms for some reason have big TVs."