Holiday Inn Grand Rapids - Airport, an IHG Hotel

"PLEASE bring back the real scrambled eggs. It has been over a year since my last stay here, I was excited to return just because of the restaurant used real scrambled eggs. To my disappointment, that is no longer the case. It is not often to find a hotel that uses real products instead of instant heat and serve foods. I would not mind paying a few extra dollars per night for better quality food, and I'm sure others would agree. The staff is always friendly, and the rooms are clean, beds are comfortable. Granted, there are some updates and renovations that could be done. I was shocked to see a dryer from the 1980's in the guest laundry room. I still enjoyed my stay despite the little things that could be better."

"Female front desk attendant needs to work on her hospitality skills...was very rude on the phone when she finally decided to answer. I just wanted to report the cloudy/ creamy water coming out of faucet. Instead of sending maintenance another attendant from front desk was sent to look. After having no clue about the condition of the water, said they can change my room. I asked about the safety of the water in general and he said the cold(est) water should be fine since it was the only setting that ran clear..."

"After a long tiring and traumatic journey, this was an oasis in the desert. Warm and friendly, simple and super comfortable beds. Amazing shower; hot and powerful! Only minor critiques were lack of hairdryer and some odd banging sounds heard from the bathroom (plumbing maybe). I would happily return there again."

"Clean, comfortable rooms and always very cheerful service. This year we were surprised and delighted that they had a little gift wrapping station set up by the elevators so those of us who are traveling for the holidays with gifts could easily wrap presents with the complementary wrapping paper and ribbons. Such a thoughtful touch and much appreciated."

"The room is very nice the bed is extremely comfortable. Most of all the rooms are very very clean. And unlike many hotels after the pandemic this hotel cleans, makes the bed and takes the old towels replaces new towels everyday. That used to be a standard in American hotels and it's really gone by the wayside even though the hotels keep increasing their prices. One big negative for me anyway is that they don't have a hot tub or a Whirlpool or jacuzzi in their pool area. I kept an eye on the pool area and noticed not one person ever swam in there. The pool is only 3 ft deep. It's essentially a kids pool I'd rather get rid of the pool and just put in a nice whirlpool. I actually wanted to stay at the downtown Holiday Inn because they do have a Whirlpool there but my company by mistake book me at the airport location"