AAA Insurance - Southwest Michigan Insurance Agency 880 Capital Avenue Southwest, Battle Creek, MI 49015

"I've always considered AAA to be 1 of the most expensive insurances, but I was wrong. They beat everybody else that I've called. I've been with them since 2017 and I absolutely love them!! And my agent Amy is the best!!! I will highly recommend them to everybody I know!!"

"If I could leave a 0 I would. This place is by far the most unprofessional and inconsiderate. Not resolving a repetitive issue that I as a customer was having by their staff member Amy was the icing to the cake. Oh and their owner Josh wasn’t even better!! They REFUSED to resolve the issue it work anything out to try to fix it! Their customer service is GARABAGE!! I can’t not believe someone would recommend them to another. I’m highly unsatisfied with this insurance company!!!! Do not use them as your insurance provider!!!!!!!"

"I used this office for years for two auto policies and two home policies. I wanted to make changes to my second home policy and got a quote over the phone. When I tried to complete the transaction I was told they didn't want to complete the changes because my agent was listed as the national office so I had to call the 800 number. I specifically remember asking if that office could be changed to my agent when I first moved to the area. Even so, being told they didn't want to help me was unacceptable. I got less than internet-level customer service from this local office. Since then I've changed my insurance provider from my second home and both my cars to a different company. It's too inconvenient to deal with AAA's antiquated policies."

"Great place to do business!! They beat all other rates and the customer service is second to none"

"These people are very professional, helpful, and kind. When I switched to them they saved me almost $150 a month with better coverage on my vehicles."