McLaren Urgent Care 36267 26 Mile Road, Lenox, MI 48048

"This review will be in regards to the urgent care and the family practice, since my family goes to both. The urgent care nurses are typically wonderful, I particularly love how kind they are to my daughter when she is there. But there has been several times now that the urgent care doctor on staff did not give quality care. I am not someone that complains right away. This has been a long time coming. One time I needed stitches and the doctor told me to go to ER because of potential nerve damage. So weird, because the nurse looked confused when i was leaving. Imagine my surprise when the hospital staff looked at me like I was nuts and told me there isn't even nerves in that area?!?! Thank God I have insurance that covers copays, because If I found out I had to pay $200 due to a doctor'a laziness, best believe they would have been covering that bill! That is just ONE incident. There has been many. But my main issue right now is actually with the family practice. Most (I say most because some of them are wonderful) of the receptionists do not know how to be professional. My last encounter with a girl named Diamond was disgusting. There is a zero lack of empathy. Most of them cut you off halfway through a sentence and transfer you to a voice-mail where you typically wait a day or two to even get the help you need. It will typically be something reception can handle. Today was my worst experience, yet. So much so that my family will be relocating. I was on the phone with this office the entire day starting at 10 am. I was cut off a prescription I have been on for about two years cold turkey due to an issue with insurance. I need the medicine, so I unfortunately am opting to pay out of pocket. They called the script into a pharmacy that charges almost triple with goodrx in comparison to Walmart. So I immediately called back to request they transfer it, knowing they are closing soon and I'm running out of time before the weekend. The receptionist of course cut me off snd transferred me to Stephanie's voice-mail, ensuring me she would call me right back. Well, she didn't. She went home. And when i called, diamond informed me of this. I said she needs to call someone because I cant go another 3 days without this medication. Diamond just kept saying the doctor left and she doesnt know what to tell me. She lacked any form of empathy and had a thick accent of attitude the entirety of our conversation.  I told this woman that my medicine makes it so I can function and I'm suffering and she just kept saying the "doctor isn't in" like a broken record. She started cutting me off and talking over top of me, making it clear she just wants me to stop talking so she can go back to doing the bare minimum in her job. I told her she is extremely unprofessional and lacks any form of empathy in her voice. She proceeded to argue with me until i hung up. WOW! Zero care for patients, and it shows. I worked reception work for many, many years. I would never ever treat anyone like this and I'm pretty sure I could handle something as simple as asking the Dr's assistant to call the script into a different pharmacy. Pure laziness and there is no excuse."

"Take my kids here since we moved in the area and they are great!!"

"This place is a joke. In February 2023, I had Strep throat and they placed me on an antibiotic and refused to give me my culture results. The next day, someone finally gave them to me. 2 days ago, I took my daughter there and the doctor (Dr. C) didn't even send my daughters script to the pharmacy. I called on Saturday to tell them and they said they would put it in their "notes" which, youd think they would notify the doctor immediately, nope. So I called the pharmacy that evening and on Sunday and the script STILL was never even sent in. Unbelievable. So make sure you call your pharmacy before leaving this location to make sure your scripts are sent in. Here we are 3 days without any medication."

"This is a really good urgent care.I was in there yesterday.The doctor gave me refill's on my asthma meds.I don't like one of the girls because she didn't listen to what I said&seemed like she didn't want to be at work,but I'm still giving 5stars because I got refills&the doctor was nice."

"Receptionist was very nice facilities are really nice and modern and the doctor was very knowledgeable and easy to talk to genuinely seemed like she cared about me and could tell I was having a long week. I felt comfortable here which is rare for me with doctors hospitals, this is a good place."