Children's Minnesota Hospital - Minneapolis

"I am giving 5 stars because of the Nurse we had, Daniel. He was absolutely incredible. I wish I could request him for any future visits and have him every time. He was friendly, had great communication, helpful, knowledgeable and helped make my little 1 year old girl very comfortable and not scared even with blood work and other tests that were required. Thank you Daniel and whoever hired him. Hire more Daniels. If not for Daniel, I would have had a different rating. The incredibly long waits are insane. This visit was better than the last visit I have had here, but waiting for 3-6 hours to just get back to get care seems a bit much."

"The doctors and nurses are awesome here!! But these past couple days has been confusing, The lady Chris that work in ICU is very rude, denial to talk transfer me over to my child bedside nurse . On 01/17 in the morning I've been calling just to get updates about my baby they denied me I ask Chris she said she couldn't help me to file a complaint on her .. This evening around 9:45p.m she still is not giving me any updates.couldn't talk to the bed side nurse it was told I have to wait in the morning to receive receive a call from the doctor. It's very frustrating."

"Just had a wonderful experience here. We were admitted through the ER, where we only had a short wait on a Friday night. After being admitted to the ICC, I was blown away by all of the nurses and doctors. Everyone had wonderful bedside manner and explained everything they were doing before they did it, what to expect, and what would come next. Maybe I'm just used to my normal physician's clinic where it always feels rushed and doctors/nurses are short with you. I don't think these nurses would have done anything different had it been their own baby in the room. All amazing and so so caring!"

"You will have to wait to be seen in the ER but it’s so worth it! The service and care is top notch. The nurses, staff and doctors really seem to care here. We were so worried about our 4 month old and everyone was calm and reassuring. We ended up admitted to the ICC for two nights and the nurses were absolutely incredible. Bri in particular was so kind. She gave us a tour and helped make us as comfortable as possible. Loss of words for making such a scary and stressful situation as warm and comfortable as possible."

"This is not a reflection of the staff who were great but rather of the facility and upper management who allow for this extreme inefficiency. We went to Children’s yesterday when my 2 1/2 year old daughter had a persistent fever. We live in the west metro and drove by many different hospitals in our way because of Children’s reputation. We got there around 1 pm and had her vitals taken after a short wait. The nurse told us to come me back and find her in an hour if we were still waiting so she could retake her temp. I should have know.this would be a long day at that point. We then waited amongst the many other sick kids for EIGHT hours before being called back. Somehow our daughter pretty much kept it together during this time despite not having a nap or proper meal. We thought leaving for another facility but kept being told to stay by the staff. Finally, after waiting eight hours we were brought back to be seen by the doctor. Once we were in a room the staff was amazing but unfortunately they can’t make up for the extreme inefficiency of this facility. We ended up getting home around 1 am. This is not how any ER in this country should work let alone one as highly regarded as Children’s."