MinuteClinic at CVS 46960 Van Dyke Avenue, Shelby Township, MI 48317

"Wish I could give 0 stars. As a medical professional myself, I can say this was by far the worst experience I’ve ever had when seeking treatment. Was told I couldn’t be seen to have my ear cleaned out because my blood pressure was too high (even though it was low when the nurse took it, but was high when the Nurse Practitioner took it). Was told I’d need to use ear drops (which I’d already tried) for 5 days, then go see my personal doctor. Went across the street to urgent care and they cleaned my ear within less than 10 minutes. Then when attempting to simply find out why my insurance was billed and I owed a co-pay (even though I was not given any service at all and had to go across to the urgent care to fix my problem), I couldn’t get a return phone call. Attempted to call the Minute Clinic contact number multiple times to resolve the issue and was put on hold every time for anywhere between 17-40 min (no exaggeration on 40 min), while never once speaking to anybody. I finally gave up and chalked it up as a learning experience. I go to Walgreens now."

"Came here because it's a MINUTE CLINIC. Why then am I waiting for 45 minutes after my appointment time with my nonverbal autistic daughter, after showing up 15 minutes early. There are few and far between places that we can get into the same day to be seen, if you can't handle the appointment times that you offer, OFFER LESS APPOINTMENT TIMES."

"I came in 15 minutes before my appointment and was seen right on time. Cathy Polito, the nurse practitioner, was knowledgeable, timely, and had the best bedside manner I've ever experienced in the medical field. I highly recommend coming into this clinic, and will recommend all my colleagues at Ford Motor Company to head this way."

"Got tested for COVID here with my brothers. They received their test results within 2 days, and I didn’t get mine for 10 days, only because the HEALTH DEPARTMENT contacted me before CVS did. I found out they incorrectly entered my birthdate at some point. The customer service hotline was pretty much useless in trying to find out where my results went. Just go to your health department if you can, DO NOT do anything with CVS."

"Ms. Ramesbottom was very helpful and answered my questions thoroughly. She even gave a suggestion that I so appreciated since I had been thinking about it and it is working. Allergies and ear infections are such a nuisance but she treated me with the same respect as a very sick patient. She is currently training someone and I believe that young woman is very lucky. Thank you CVS for having such a kind employee."