Wayne Health - Detroit Public Health STD Clinic

"There very nice people and the doctors are very nice and they really concern about your health concern I really like Dr Heisler"

"Don't worry about the negative reviews (most of them are older anyway) All of the staff were very kind and sweet. If you plan to walk in, get there early because they might hit capacity later on and just understand that you will have a wait just because of the nature of a clinic that allows walk-ins. It's still better than waiting for the next appointment at planned parenthood a week out when you want to be seen for symptoms urgently."

"After reading all the reviews about rude and unprofessional staff, I expected to experience that but every staff member I interacted with was kind and professional. The wait is long! I came in around 10:45a and was told to come back in the afternoon around 12 to be seen at 1p. I did that and was seen by 1:30p. So if you are in a rush be mindful that you will need to wait a while. Other than that, I was in and out. The staff was very knowledgeable and supportive. I just wish they had a digital system because I found myself filling out the same info on pretty much every form."

"Do not come here unless you absolutely you absolutely have to. If you do have to be prepared for an awful experience. Don’t desk workers are unprofessional, & don’t conduct business with service excellence. No matter your situation, they don’t respect your time. I was told I had to come in order to get a refill on a prescription even after expressing transportation issues. Needless to say, I found a ride & made my way down there by 8:30 AM (30 mins after opening), for them to tell me, they were full & I could not be seen, and I could try again at 12 noon (3+ hrs later)or tomorrow. Hearing that was an inconvenience, and absolutely frustrating because I’m suffering from symptoms which they already know, and supposedly need to be seen for a refill for medication I’ve been taking for 2 years! No vacancy for the day, or suggestions on how to get seen could’ve been expressed when I called over the phone. As I headed home, I called the office back 3 times to schedule an appointment! 2 times no answer! And I was just there in person! They will also send you to a voicemail system that’s full 24/7! I had to choose a different selection on the phone that didn’t even apply to me, to try to speak to someone regarding scheduling an appointment for them to tell me, “ you haven’t been here in a while, you have to come in as a walk in.” I’m so over this place. If you’re uninsured just apply for some Medicaid and go anywhere else but here. They don’t respect people."

"I know there are bad reviews, but luckily that was not my experience here and honestly this place was really great. I’m uninsured and was pretty desperate to get an STI panel and consult. I walked in around 2 pm on a Wednesday and waited maybe 15-20min to be seen (pretty standard in my experience). I was quickly seen by the doctor and the staff was super kind and understanding. I was able to be treated right there and administered antibiotics same day from the clinic, took less than an hour and a half. I would recommend this place for anyone in a similar position!"