Blue Care Network of Michigan (BCN)

"I've about had it with them! None of their representatives know what's going with my coverages. The bcbsm app says I should be covered but I had to pay 100% out of pocket for meds I was prescribed two months in a row. I really wish I could get HAP back! Not only does bcbsm have lousy coverages, they hire people that have no knowledge of the company they work for! I was forced into bcbsm on January 1st, 2024 and I am already fed-up with them! They have created so much aggravation in such a short period of time I could scream!!"

"If only it was possible to give negative stars. BCN cancelled my policy in error, never notified me, and have made it my problem to fix it by spending countless hours on the phone. All while I am given promises of return phone calls and false resolution timeframes that never come. Escalate my case? Sure, 3 times already. Does it mean anything? Absolutely not. Do better. You should be ashamed. This should have been a 5 minute fix."

"So sad. I receive an email to view my explanation of benefits as there is a new update statement available. I spent approximately 35 minutes on the phone waiting for an actual human to speak with. Which was no success. The automated computer options is horrible. If I had any type of success logging into my account online, that would have been my very first option to receive this new information. But nope! Absolutely ridiculous that I have spent over an hour of my time this morning trying to get my benefit and claim statement. Now, here I am writing a poor review due to the lack of satisfactory service that I did not receive. Blue Care Network, get a clue. You need to step up and actually help members receive the top quality customer care and service. Look at your reviews. Or do you not care?"

"The wait time for providers is over an hour, you'll think for such a big company they would offer shorter wait times for providers and better/more access to process claim, denials and authorizations. Its ridiciulous how even after waiting on hold the customer reps are not in know of insurance policies, you get different information based on who you speak to, no one is on one accord. BCBS get it together!!! Your'e costing providers so much money and doing a disservice to your members."

"This company has made many mistakes with billing, costing my partner and I over $2000 that should have been covered, and peace of mind about our coverage. We have called multiple times for multiple offenses, and they never know what is happening with their system. I had coverage, and my provider was in network, yet they did not know why the system wasn’t agreeing to reimburse me. It went through several rounds of people, and was never resolved. Most recently, we were told we no longer had insurance, and when we called the provider multiple times, they did not know what happened, we were told our case was escalated, and yet it is still unresolved. My partner will need an MRI and surgery soon, and we have no idea if we’re covered, or why we might not be. And no one at this company knows why or how to help. It feels absolutely helpless. Unfortunately, there is no alternative for us, since our providers only take BCBSM, so we’re stuck. I wish their system worked, I wish they knew how to help, and I wish they didn’t keep issues unresolved."