North Hills Veterinary Hospital

"I see a lot of 5star reviews but all is good until it is not. I took my pet in for a follow up vaccination but I was 15minutes late because my pet was not cooperative. They refused to follow through with the appointment citing that they have moved on to the next patient. I have been made to wait 15minutes or more during my last 2 visits and this was their response. I even noticed that there weren’t any other customers in the waiting area. Very disappointing for how unaccommodating they were. I’d say they are more cordial than friendly & it’s all business."

"After visiting 2 other vets in the area and getting no answers to why my baby wasn't eating properly and losing weight. After the doctors thorough exam and thoughtfully listening to what was going on. She can tell right away by examining his neck the way hes swallowing hes uncomfotable..intuitive yes,, experience. Yes. next says xray in order first then do one lab that wasn't included in the 2 previous visits. Unfortunately the xray said it all. Very thoughtful kind and compassionate through the whole tragic ordeal. Not to mention the first doctor HAD done an xray.. 4 months previously and did NOT see anything abnormal?? Thank you North Hill for your skill and humanity. RIP my baby"

"Wonderful staff and doctor! My cane corso (Chloe) was seen here for the first time today to treat an infection. Very welcoming when we arrived and I felt that everyone here truly cared about her. The doctor gave a thorough exam and took the time to address all of our concerns! I didn’t feel rushed at all. Will definitely be coming back in the future. Prices are affordable too!"

"I have been a member of the Rochester community for 37 years. This town sure has changed during my life so it is nice to have a vet clinic that stands the test of time. They take good care of my dog and cat's health and they personally know me and my companions. I trust them."

"To say that my Golden, Obi, is a bit much is an understatement. The staff has guided me through injuries from big Zoomies, injury of unknown origin, puppy care, and the swallowing of so many things. Wellness care is easy to schedule and kindly administered. In particular, Annette has been my Fairy Dogmother. I truly appreciate the North Hills team."