Walgreens 7380 Orchard Lake Road, West Bloomfield Township, MI 48322

"Worst customer service ever! I was hesitant to move my prescriptions elsewhere…. But I can’t take their lack of customer service any longer. This time I called in for a prescription status and they put me on hold for 30 minutes and then just disconnected me. Wow…. They have major issues (technical, personnel, supply, just to name a few). CVS is going to eat their lunch."

"I wish I could choose a negative rating. I dropped off a prescription Saturday morning and was advised it should be ready that evening or next morning. Supposed to get a call or text...never did. Now I'm out of town. I had to call the manager to get to someone in the pharmacy. I got Marwa-mgr. Straight from the horses mouth, she said they don't have time to answer calls and let those holding know that they will be with them asap. I get they're busy, but atleast use your basic customer skills to tell people holding, that you'll be with them as soon as possible. Picking up and putting them back on hold doesn't help. It's very basic. However, Marwa said they don't have time for that. Isn't that great coming from a manager! First and last time I use this location."

"Terrible service. If Walgreens is your only option for RX find another location. Managers are never available. One of the cashiers had to go back into the office, after paging 5 times, to drag one out to override an error on the cash register. Today I waited an hour to pick up a zero copay RX that was ready. I will be moving my RXs to CVS or another Walgreens."

"Manager is extremely rude and unprofessional. I overheard him talking with a gentleman that was there doing work on the building. The contractor asked the manager a simple question about getting into a door or something, and the manager was extremely rude to the contractor. He said something along the lines of "you are taking up too much of my time already." And said some other very rude things. I'm pretty sure the contractor walked out of the building. I also walked out, as I dont want to give my money to a business that treats their customers and contractors like that. Sorry you are a middle aged man who is a manager at Walgreens. That doesn't mean you have to treat everyone else like garbage."

"Over 50 minutes waiting on hold to get a hold of someone at the pharmacy. The updates on the automatic voice recording counted down how many in front of me… three.. two… one more call ahead of mine… been waiting over thirty minutes as “next in line.”"