Walgreens,

22318 Pontiac Trail, South Lyon, MI 48178

"The store itself is fine. It’s the pharmacy that is a HUGE issue. The pharmacist is a complete jerk. The technicians or whatever you want to call them never have any idea what they’re doing or let alone speak english. And they never have my prescriptions that my doctor had clearly sent over. I just waited 10 minutes in the drive-through line and then another 5 minutes at the window before anyone came to help me. Then they tell me they don’t have any prescriptions for me. And the ones I’m taking I have to take at certain times or my body gets screwed up. So I call my doctor to confirm that they had sent it. My doctor states that they had sent it over Friday and the pharmacy had confirmed they received it Friday night. Yet the pharmacy still claims to not have my medication! This is not the first time this has happened to me at this store. If there were somewhere better in South Lyon to take my prescriptions to I would but unfortunately there is not."

"12/25/23: I’m sorry your team members were working on Christmas Day, but at same time I’m thankful you were open. I bought 2 cans of soup for a Christmas Day recipe, went to prep, realized I had bought the wrong flavor, zipped to downtown SL hoping something was open… Not only were you open, but you had Campbell’s cream of chicken soup in stock. Saved the recipe! Thank you!"

"The worst. Absolutely no idea of customer service. I had an appointment for Covid Vaccine and waited 50 minutes for it. The worst pharmacy I ever been to. They do not want to help you"

"You know what's infuriating? Waiting 50 minutes past your scheduled immunization time and then having another person get called back before you that arrived 20 minutes after you did. If you want to be forgotten, then this is your Walgreens. DO NOT GO HERE."

"If I could give less I would. The pharmacy drops the ball repeatedly. My wife was diagnosed as diabetic last year she was sent home from the hospital with a scrip for insulin, and this place took several hours, being kind, to fill the scrip then missed half the order. Fast forward to July and to get a refill on insulin, they were out and did not know when they would have some. Walgreens in Novi jump through hoops to get it. The last straw was this pass New Years Eve my wife had surgery, and was released from the hospital with a scrip for pain medication. The hospital said the scrip was called in a couple of hours prior to her discharge, and it should be ready by the time we went there. I dropped off my wife, and waited about an hour then went only to be told "no they didn't have anything waiting for her" My wife called hospital and asked if they could have hospital pharmacy fill this scrip. I made a quick trip to the hospital and they were great, they could not fill the scrip till Walgreens South Lyon released the order, huh, they said they didn't have anything waiting ? Shocking! The hospital pharmacy, filled it super quick and looking at their cost of OTC (over the counter) medication they were dramatically less than Walgreens. I think, photos, and candy bars this place might be good otherwise I don't want to go here for anything at the pharmacy."